ZipRecruiter

Log In

1

It Helpdesk Trainee Jobs in Springfield, MO (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Simmons Bank

IT Business Partner

Springfield, MO

Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...

russcellinc

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

US Navy

Information Technology Professional

Ozark, MO · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Springfield, MO

It Helpdesk Trainee information

See Springfield, MO salary details

$11

$21

$30

How much do it helpdesk trainee jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it helpdesk trainee in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO?

The most popular types of It Helpdesk jobs in Springfield, MO are:

What are popular job titles related to It Helpdesk Trainee jobs in Springfield, MO?

For It Helpdesk Trainee jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Springfield, MO look for?

The top searched job categories for It Helpdesk Trainee jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for It Helpdesk Trainee jobs?

Cities near Springfield, MO with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Springfield, MO as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,802 per year, or $21.1 per hour.

IT Helpdesk Technician

The Larson Group

Strafford, MO

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Job description

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership operational efficiencies and daily operations up-time.

Provide level one and two user support to correct technical problems assigned by Helpdesk Manager and Business Systems Manager. Assist in maintenance, installation, and upgrades to company-wide system PC software and hardware.

What We Offer:

  • Paid Time Off
  • Paid Holidays
  • Medical, Dental and Basic Life
  • 401K with employer contribution
  • Bi-weekly Pay Schedule
  • Opportunity for advancement and Career Development

Responsibilities:

  • Responds to telephone calls, email and personnel requests for technical support for both CDK (automotive dealer management system) and desktop support for all other applications.

  • Documents and monitors problems thoroughly and accurately to ensure a timely resolution.

  • Identifies, analyzes, and resolves a high percentage of employee's technical computer-related problems related to CDK and/or DMS Systems

  • Assist Managers with training and coordination of new products, upgrades, and problem areas of dealership operations.

  • Superior customer care skills, interpersonal communication, and excellent oral, written, typing and telephone skills.

  • Working knowledge of Windows desktop software and operating systems.

  • Basic knowledge of network connectivity and cyber security technologies.

  • Familiar with various dealership technologies (eCAT, OEM systems, Point of Sale, Inventory, and reporting/BI)

  • Familiar with reporting systems, business intelligence, databases, and A.I. is a plus

  • Excellent organizational and interpersonal skills a must.

  • Ability to be on call 24x7 on a rotating basis.

  • Excellent skills in Excel, Word, Outlook, and other productivity applications

  • Ability to adapt and learn applications quickly and thoroughly to meet pre-established deadlines.

  • Ability to work effectively as part of a team.

Qualifications:

  • Bachelor's or associate degree in business, technology, marketing, accounting, or related disciplines

    OR 2-4 years' experience in a customer support roll in automotive, technical certifications, or relevant combination of education, training, and experience.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.

Apply