ZipRecruiter

Log In

1

It Helpdesk Trainee Jobs in Springfield, MO (NOW HIRING)

Capstone IT

IT Support Analyst

Springfield, MO

$18 - $22/hr

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic network) Point of Sale (POS) system support Phone-based customer support Responsibilities Ensure ...

Simmons Bank

IT Business Partner

Springfield, MO

Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...

New

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

Aramark

IT Analyst

Springfield, MO

For more information on Aramark's Student Nutrition food service programs, please visit - Link here ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

IT Analyst

Springfield, MO

For more information on Aramark's Student Nutrition food service programs, please visit - Link here ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

IT Analyst

Springfield, MO · On-site

For more information on Aramark's Student Nutrition food service programs, please visit - Link here ... helping you reach your full potential. Learn more about working here at or connect with us on ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Ozarks Community Hospital (OCH), located in Springfield, Missouri is seeking a IT Support ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

New

next page

Showing results 1-20

All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Springfield, MO

It Helpdesk Trainee information

See Springfield, MO salary details

$11

$21

$30

How much do it helpdesk trainee jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it helpdesk trainee in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO? The most popular types of It Helpdesk jobs in Springfield, MO are:
What are popular job titles related to It Helpdesk Trainee jobs in Springfield, MO? For It Helpdesk Trainee jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Trainee jobs in Springfield, MO look for? The top searched job categories for It Helpdesk Trainee jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Helpdesk Trainee jobs? Cities near Springfield, MO with the most It Helpdesk Trainee job openings:
It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Springfield, MO as of July 2026, with employment types broken down into 27% Locum Tenens, 62% Full Time, 6% Part Time, 3% Contract, and 2% Summer. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.
IT Support Analyst

IT Support Analyst

Capstone IT

Springfield, MO

$18 - $22/hr

Other

Posted 20 days ago

Job description

Job Description IT Support Analyst (JOB-4670) Location: Onsite; Springfield, MO Employment Type: Contract-to-Hire Pay: $18-$22/hr. (W2) This is a Onsite position based in Springfield, Missouri. We are unable to provide visa sponsorship or work with 3rd parties (C2Cs) for this opportunity.

Capstone IT is partnering with our client to build a team of IT Support Analysts who will serve as the first point of contact for technical software, hardware, network, and operational support issues. In this role, you'll diagnose problems, guide users through step-by-step solutions, and provide clear, professional communication in a call center environment. More complex issues will be escalated to the next level of support.

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic network) Point of Sale (POS) system support Phone-based customer support Responsibilities Ensure continuous operation of store Point of Sale systems, servers, and network devices. Communicate directly with store staff, field management, and corporate users. Provide phone-based technical support for computer systems, software, hardware, and store operations - support is available 24/7.

Spend approximately 80% of time in the phone queue. Perform first-level troubleshooting for servers, telephony, LAN, and WAN issues. Identify and analyze problems; implement effective solutions.

Escalate advanced technical issues as needed. Support installation, modification, and repair of hardware over the phone. Deliver excellent customer service and overflow support for other departments after hours.

Assist with technology project implementations. Required Skills & Experience Strong interpersonal and communication skills; able to clearly explain procedures over the phone or in writing. Critical thinking and troubleshooting abilities.

Flexible work schedule, including early shifts and one weekend day (with four weekdays). Strong customer service focus. Ability to work independently and in a team environment.

Basic technical/computer knowledge. Preferred Qualifications Bilingual verbal and written communication skills. CompTIA Linux+ or equivalent certification.

Cisco CCENT or higher certification. Associate degree or higher preferred OR at least 1 year of help desk experience. Additional Details This is a contract-to-hire position.

Candidates must be available for full-time, W2 employment with Capstone IT before converting to direct hire with our client after a performance evaluation period. This opportunity is ideal for entry to junior-level IT professionals with 1-5 years of experience in Customer Support, IT Help Desk, or Desktop Support. Capstone IT is an EEO Employer Our website: https://www.capstonec.com Like us on Facebook: https://www.facebook.com/CapstoneITStaffingSolutions Follow us on Twitter: https://twitter.com/capstone__IT Connect with us on LinkedIn: https://www.linkedin.com/company/capstone-it-omaha-kansas-city

Apply