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It Helpdesk Trainee Jobs in Springfield, MO (NOW HIRING)

Cintas

Management Trainee

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Information Cintas Corporation helps more than one million businesses of all types and sizes get ... help keep their customers' facilities and employees clean, safe, and looking their best. With ...

Cintas

Management Trainee

Springfield, MO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Information Cintas Corporation helps more than one million businesses of all types and sizes get ... help keep their customers' facilities and employees clean, safe, and looking their best. With ...

Dellfor Technologies

Informatica Developer

Springfield, MO

$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a global provider of IT staffing services, Dellfor Technologies connects the very best IT ... help them make exceptional connections with top tech talent. * 5-12+ Years of Informatica ...

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All JobsIt Helpdesk JobsIt Helpdesk Trainee JobsIt Helpdesk Trainee Jobs in Springfield, MO

It Helpdesk Trainee information

See Springfield, MO salary details

$11

$21

$30

How much do it helpdesk trainee jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it helpdesk trainee in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO?

The most popular types of It Helpdesk jobs in Springfield, MO are:

What are popular job titles related to It Helpdesk Trainee jobs in Springfield, MO?

For It Helpdesk Trainee jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Springfield, MO look for?

The top searched job categories for It Helpdesk Trainee jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for It Helpdesk Trainee jobs?

Cities near Springfield, MO with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Springfield, MO as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,802 per year, or $21.1 per hour.

System Administrator I (Onsite)

JMARK - IT Support and IT Services

Springfield, MO • On-site

Full-time

Re-posted just now

Job description

Job Summary:
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. They are seeking a System Administrator I to provide onsite IT support for a Law Firm Client, focusing on day-to-day IT activities and enhancing customer service.
Responsibilities:
• Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.
Qualifications:
Required:
• Minimum of two years working in a technical operating capacity
• High School graduate or equivalent required
• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills
Preferred:
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
Company:
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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