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Entry Level Help Desk Support Jobs in Springfield, MO

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Provide help desk support by troubleshooting hardware, software, network, and application issues.Install, configure, and maintain desktops, laptops, printers, tablets, and other technology equipment.

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

U.S. Navy

IT Support Specialist

Pleasant Hope, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Billings, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Morrisville, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Buffalo, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Springfield, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Nixa, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Springfield, MO salary details

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How much do entry level help desk support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for entry level help desk support in Springfield, MO is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Springfield, MO? For Entry Level Help Desk Support jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Springfield, MO look for? The top searched job categories for Entry Level Help Desk Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Entry Level Help Desk Support jobs? Cities near Springfield, MO with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

IT Support Tech II

OCH

Springfield, MO • On-site

$18.25 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

HEALTHY COMMUNITIES. COMPASSIONATE CARE.Ozarks Community Hospital (OCH), located in Springfield, Missouri is seeking a IT Support Technician to join our IT department. Our Mission: Ozarks Community Hospital and clinics are dedicated to providing exceptional healthcare and preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a commitment to care for the underserved and to improve access to care.IT Support Technician II supports the System Administrator and Network Administrator in maintaining the organization's technology infrastructure. This position assists with the administration of on premises and cloud based systems, Active Directory, Office 365, networking, and end user support. The role is responsible for installing and maintaining computer hardware, printers, mobile devices, phone systems, and data cabling while providing exceptional customer service and technical assistance to employees across the organization.Benefits include:Eligibility for health, dental, and vision coverage; 401(k) plan; life insurance; short-term disability; flexible spending accounts; and many other elective benefits subject to plan terms.Paid time off (PTO) earned on an accrual basis starting first day of employment, up to 3.5 weeks per year based on a 40-hour work week.Company-paid holidays. What You'll Do:Support the administration and maintenance of in house and offsite servers and computer systems.Maintain Active Directory, Azure Active Directory, security groups, user accounts, and access permissions.Manage domain file structures and system assets.Provide help desk support by troubleshooting hardware, software, network, and application issues.Install, configure, and maintain desktops, laptops, printers, tablets, and other technology equipment.Assist with Microsoft Office 365, Exchange, SharePoint, and Teams administration.Support network infrastructure, wireless connectivity, and basic networking functions.Assist with phone system administration, maintenance, and installations.Install and maintain network and phone cabling.Support mobile device management and endpoint configuration.Train and assist end users on technology systems and best practices.Document technical issues, resolutions, and inventory using help desk ticketing software.Participate in system upgrades, maintenance projects, and technology initiatives.Perform additional duties as assigned. Technical Skills:Microsoft Windows operating systems.Microsoft Exchange and Office 365 administration.Microsoft SharePoint and Microsoft Teams.Azure Active Directory administration.Help desk and ticketing systems.Network and wireless troubleshooting.Mobile Device Management (MDM).Basic networking concepts including DNS, DHCP, and TCP/IP.Desktop, laptop, printer, and mobile device deployment and support.Requirements:College or technical diploma in the field of computer science or 2-3 years equivalent work experience.Working technical knowledge of network and server operating systems, including Microsoft Windows platforms.Some application support experience with Microsoft Exchange, Microsoft Active Directory, and Microsoft SQL preferred.Working technical knowledge of current network hardware, protocols, and standardsHands-on hardware troubleshooting experience.If hired to drive, a Valid Driver's License is required.OCH is an Equal Opportunity Employer