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Entry Level Help Desk Support Jobs in Springfield, MO

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

Previous experience working on help desk tickets or desktop support preferred * Experience handling IT in a Legal/Regulated related environment preferred * Previous Window Server experience is a plus

All Seasons Roofing and Restoration

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ENTRY LEVEL ROOFING CONSTRUCTION SALES

Springfield, MO · On-site

$72K - $104K/yr (+ commission)

MUST HAVE DRIVE & ENERGY This is NOT a sit-behind-a-desk job. This is for people who want MORE out ... Support & Systems - Proven processes, structured ramp-up training, and defined activity standards ...

086 Price Cutter

Guest Relations

Marshfield, MO · On-site

Guest Relations Associate Full Time - Entry Level Reports Directly to: Store Director, Assistant ... In this friendly, flexible team environment, you will play an important role in helping us to ...

055 Price Cutter

Guest Relations

Conway, MO · On-site

Guest Relations Associate Full Time - Entry Level Reports Directly to: Store Director, Assistant ... In this friendly, flexible team environment, you will play an important role in helping us to ...

050 Price Cutter/Rubys

Guest Relations

Springfield, MO · On-site

Guest Relations Associate Full Time - Entry Level Reports Directly to: Store Director, Assistant ... In this friendly, flexible team environment, you will play an important role in helping us to ...

052 Price Cutter

Guest Relations

Springfield, MO · On-site

Guest Relations Associate Full Time - Entry Level Reports Directly to: Store Director, Assistant ... In this friendly, flexible team environment, you will play an important role in helping us to ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Springfield, MO

Entry Level Help Desk Support information

See Springfield, MO salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in Springfield, MO is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Springfield, MO?

For Entry Level Help Desk Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Springfield, MO look for?

The top searched job categories for Entry Level Help Desk Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Entry Level Help Desk Support jobs?

Cities near Springfield, MO with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.

System Administrator I (Onsite)

jmark

Springfield, MO • On-site

$42K - $55K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.
With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.
At the heart of JMARK's philosophy are our core values:
  • Honesty - honoring commitments and building trust
  • Passion - loving what we do and where we do it
  • Teamwork - working together to prevent problems and create solutions
  • Excellence - exceeding expectations through initiative and follow-through
  • Accountability - doing what we say we will do
  • Fun - celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.
JMARK Business Solutions Inc. is looking to add a System Administrator I - Onsite Resource to our team to be the onsite IT resource in Springfield, MO for one of our Law Firm Clients. They will provide evaluation and support for the day-to-day IT activities. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.
If you are looking for a Full-Time position with amazing benefits that will challenge you and help you grow your IT skills, we need to talk to you.
Functions and Responsibilities
Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
  • Responds to IT requests through calls, emails, and tickets
  • Assist team members with resolving IT issues.
  • Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
  • Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
  • Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
  • Utilize de-escalation skills and escalate cases when necessary to IT support provider.
  • Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
  • Assist in developing systems and procedures to deliver quality service to end users.
  • Update job knowledge by participating in educational opportunities.
  • Other duties as assigned.

Education/Experience
  • Minimum of two years working in a technical operating capacity
  • Previous experience working on help desk tickets or desktop support preferred
  • Experience handling IT in a Legal/Regulated related environment preferred
  • Previous Window Server experience is a plus
  • Previous Active Directory experience preferred
  • Experience with Pro Law is a plus
  • High School graduate or equivalent required

Knowledge/Skills
  • Excellent organizational and analytical skills
  • Understanding of and adherence to all data and physical security and confidentiality policies and procedures
  • Exceptional customer service skills

Other Requirements
Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.
The pay range for this role is:
42,500 - 55,000 USD per year (Lowther Johnson)

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