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Fulltime Help Desk Tier Two Jobs in Springfield, MO

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Employee Assistance Programs * 700+ locations in 43 states employing 2,200+ employees * Verizon Sales discounts, sales contests and incentives * Opportunity for growth and advancement through ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Employee Assistance Programs * 700+ locations in 43 states employing 2,200+ employees * Verizon Sales discounts, sales contests and incentives * Opportunity for growth and advancement through ...

russcellinc

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

Employee Assistance Programs * 700+ locations in 43 states employing 2,200+ employees * Verizon Sales discounts, sales contests and incentives * Opportunity for growth and advancement through ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

Bass Pro Shops

HRIS Integrations Analyst

Springfield, MO · On-site

Supports HR with tier 2 tickets related to integrations, timekeeping, and security. * Maintains UKG ... Familiar with SQL and JSON Full Time Benefits Summary: Enjoy discounts on retail merchandise, our ...

AlixaRx, LLC

Pharmacy Service Technician

Buffalo, MO

$16 - $19.25/hr

Come join us and help make a difference in the world of long-term patient care! AlixaRx was founded ... Perform first-call troubleshooting protocols for automated dispensing Timely escalation to Tier II ...

AlixaRx, LLC

Pharmacy Service Technician

Buffalo, MO · On-site

$16 - $19.25/hr

Come join us and help make a difference in the world of long-term patient care! AlixaRx was founded ... Perform first-call troubleshooting protocols for automated dispensing Timely escalation to Tier II ...

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

If you are looking for a Full-Time position with amazing benefits that will challenge you and help ... two years working in a technical operating capacity * Previous experience working on help desk ...

GFI Digital

Service Desk Engineer

Springfield, MO

This is a Full-Time position in the office. Key Responsibilities: * Participate in white-glove ... Financial & Retirement * 401(k) with company match to help you plan for the future * Referral bonus ...

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Fulltime Help Desk Tier Two information

See Springfield, MO salary details

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fulltime help desk tier two in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

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Fulltime Help Desk Tier Two jobs near you
Infographic showing various Fulltime Help Desk Tier Two job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Re-posted 15 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.
The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.
KEY RESPONSIBILITIES
System Configuration & Maintenance
  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.

User & Desktop Support
  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.

Network Support
  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.

Server & Cloud Support
  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.

Security & Compliance
  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.

Documentation & Inventory
  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.

Professional Development
  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.

REQUIRED QUALIFICATIONS
  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.

PREFERRED QUALIFICATIONS
  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.

EMPLOYMENT REQUIREMENTS
  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.

JOB SPECIFICS
  • Job Type: Full-time, Monday through Friday, salaried.
  • Work Hours: Between 7:00 AM and 6:00 PM (shift-based).
  • Location: Springfield, MO area.
  • Remote Status: Not eligible for remote work.

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