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Senior Help Desk Analyst Jobs in Springfield, MO

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Close attention to detail and strong analytical skills * Interpersonal, verbal, and communication skills are essential * Ability to work independently and multi-task in order to achieve Corporate ...

Russell Cellular, Inc.

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Close attention to detail and strong analytical skills * Interpersonal, verbal, and communication skills are essential * Ability to work independently and multi-task in order to achieve Corporate ...

Expedia

Senior Financial Operations Analyst

Springfield, MO

$105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel ... Senior Financial Operations Analyst, B2B Finance Operations Introduction to the Team Expedia Group ...

O'Reilly Auto Parts

Senior Product Analyst

Springfield, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A Senior Product Analyst will own SEO strategy for OReillyAuto.com, including GEO (Generative ... while also helping define and shape how organic discovery is built into our next-generation ...

Jordan Valley Health

Desktop Support Technician

Springfield, MO · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner ... Escalate complex issues to senior IT staff when appropriate. * Participate in after-hours support ...

Jordan Valley Health

Desktop Support Technician

Springfield, MO · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner ... Escalate complex issues to senior IT staff when appropriate. * Participate in after-hours support ...

Cornerstone Research

Summer Analyst

Springfield, MO · On-site

Summer Analysts work on case teams that range in size but typically include an expert, senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

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All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Springfield, MO

Senior Help Desk Analyst information

See Springfield, MO salary details

$48.7K

$99.9K

$129.6K

How much do senior help desk analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for senior help desk analyst in Springfield, MO is $99,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $124,600.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
What are popular job titles related to Senior Help Desk Analyst jobs in Springfield, MO? For Senior Help Desk Analyst jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Springfield, MO look for? The top searched job categories for Senior Help Desk Analyst jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Senior Help Desk Analyst jobs? Cities near Springfield, MO with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Re-posted 12 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.
The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.
KEY RESPONSIBILITIES
System Configuration & Maintenance
  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.

User & Desktop Support
  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.

Network Support
  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.

Server & Cloud Support
  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.

Security & Compliance
  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.

Documentation & Inventory
  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.

Professional Development
  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.

REQUIRED QUALIFICATIONS
  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.

PREFERRED QUALIFICATIONS
  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.

EMPLOYMENT REQUIREMENTS
  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.

JOB SPECIFICS
  • Job Type: Full-time, Monday through Friday, salaried.
  • Work Hours: Between 7:00 AM and 6:00 PM (shift-based).
  • Location: Springfield, MO area.
  • Remote Status: Not eligible for remote work.

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