ZipRecruiter

Log In

1

Help Desk Password Reset Jobs in Springfield, MO

All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Springfield, MO

Help Desk Password Reset information

See Springfield, MO salary details

$13

$21

$32

How much do help desk password reset jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk password reset in Springfield, MO is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
What are popular job titles related to Help Desk Password Reset jobs in Springfield, MO? For Help Desk Password Reset jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Springfield, MO look for? The top searched job categories for Help Desk Password Reset jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Password Reset jobs? Cities near Springfield, MO with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you

Desktop Support Technician

Jordan Valley Community Health Center

Springfield, MO • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Jordan Valley Community Health Center rating

6.1

Company rating: 6.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
About Jordan Valley Health:
Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community's health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.
Job Summary:
The Desktop Support Technician is responsible for providing first-level and second-level technical support to end users across the organization. This role installs, configures, maintains, and troubleshoots computer hardware, software, printers, mobile devices, and related technology systems. The technician serves as a key point of contact for staff, ensuring timely resolution of technical issues while delivering exceptional customer service.
Key Responsibilities:
  • Provide technical support for desktops, laptops, tablets, mobile devices, printers, and peripherals.
  • Respond to help desk tickets, phone calls, and walk-up support requests in a timely manner.
  • Diagnose and resolve hardware, software, network connectivity, and application issues.
  • Install, configure, and maintain Microsoft Windows operating systems and related software applications.
  • Deploy and image computers using established organizational standards.
  • Configure and support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office products.
  • Assist with user account setup, password resets, and access management in accordance with organizational policies.
  • Support printers, scanners, and multifunction devices.
  • Maintain inventory records for IT equipment and technology assets.
  • Document support activities, troubleshooting steps, and resolutions within the ticketing system.
  • Coordinate hardware repairs, warranties, and vendor support interactions.
  • Assist with onboarding and offboarding activities, including workstation setup and equipment recovery.
  • Support conference room technology, audio/video equipment, and virtual meetings.
  • Follow established cybersecurity and data protection practices.
  • Escalate complex issues to senior IT staff when appropriate.
  • Participate in after-hours support rotations as needed.
  • Travel between organizational locations to provide on-site support when required.

Benefits Overview:
  • Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
  • Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
  • Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
  • Dental and Vision Coverage: Dental insurance through Cigna's DPPO network and vision coverage through EyeMed's Insight network.
  • Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
  • Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
  • Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
  • Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
  • Pay on Demand Available

Holidays:
  • Nine paid holidays per year.

Health Requirements:
All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.
Application Process:
Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley . Applications will be accepted on a rolling basis until the position is filled.
Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Requirements
Required Qualifications:
  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
  • Experience supporting Microsoft Windows environments and familiarity with Microsoft 365 administration and support.
  • Valid driver's license and reliable transportation.

Preferred Qualifications
  • 1-3 years of desktop support or help desk experience
  • Experience supporting healthcare applications and clinical environments
  • Experience with Active Directory, Entra ID (Azure AD), group policies, and endpoint management solutions
  • Experience with ticketing systems and asset management platforms.
  • Knowledge of cybersecurity best practice.
  • CompTIA A+, Network+, or Microsoft certifications.

What Jordan Valley Community Health Center employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply