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Help Desk Technician Jobs in Springfield, MO (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Why Russell Cellular? Starting pay is $15 hourly! * Health, dental, vision, and life insurance as well as paid sick days and company holidays * Employer matched 401K after 1 year * Listed in Inc ...

OCH

IT Support Tech II

Springfield, MO · On-site

$52 - $68/hr

... IT Support Technician to join our IT department . Our Mission: Ozarks Community Hospital and ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

U.S. Navy

IT Support Specialist

Fordland, MO · On-site

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Highlandville, MO · On-site

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Clever, MO · On-site

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Springfield, MO

Help Desk Technician information

See Springfield, MO salary details

$11

$21

$30

How much do help desk technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk technician in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Springfield, MO?

The most popular types of Help Desk Technician jobs in Springfield, MO are:

What are popular job titles related to Help Desk Technician jobs in Springfield, MO?

For Help Desk Technician jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician jobs in Springfield, MO look for?

The top searched job categories for Help Desk Technician jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Help Desk Technician jobs?

Cities near Springfield, MO with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.

AVT Help Desk Operator Networking and Telecommunications - Work Study

Missouri State University

Springfield, MO • On-site

$15/hr

Full-time

Posted 3 days ago

New

Key responsibilities

  • Answer phone calls and contact technical personnel to inform them of technical issues.

  • Perform other duties as assigned related to networking and telecommunications support.

  • Maintain punctuality and attention to detail in daily tasks.

Missouri State University rating

6.4

Company rating: 6.4 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

532nd of 630 rated colleges and universities

Job description

Posting Details
Posting Details
Position Title
AVT Help Desk Operator Networking and Telecommunications - Work Study
Student Status
Work Study Required- You are required to be a Federal Work Study Recipient to hold this position.
Work Location
Springfield Campus
Department
Networking and Telecommunications
Hiring Range
15.00/hr
Sponsorship Information
Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.
Department/Employer Operating Hours
8 am - 4 pm
How many hours per week are required?
10-20
Description of Primary Duties
Answering phone calls, contacting and informing technical personnel of technical issues. Other duties as assigned.
Required Qualifications
Good communication and phone skills, punctual and attention to detail.
Required Certifications
Additional Qualifications
Special Instructions to Applicants
Proof of work study award
Contact Information
nickclouse@missouristate.edu
Disclaimer
Disclaimer for off campus positions only.
#STU
Equal Opportunity Statement
Non-Discrimination Statement
Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.
This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.
The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, Compliance@MissouriState.edu, 417-836-4252.
Posting Detail
Open Date
09/01/2026
Close Date
10/01/2026
Posting Number
20260134STU

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