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It Help Desk Jobs in Springfield, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic network) Point of Sale (POS) system support Phone-based customer support Responsibilities Ensure ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Technology Date Posted: 7/2/2026 Location: District locations Date Available: 08/01/2026 Closing ... The Help Desk Technician works collaboratively as a member of the Technology Services team while ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

PRIMARY TASKS Daily responsibilities focus on the operation of the student technology Help Desk at the assigned secondary school. This position is responsible for managing the complete student ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

Simmons Bank

IT Business Partner

Springfield, MO · On-site

Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...

U.S. Navy

IT Support Specialist

Battlefield, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Nixa, MO

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Springfield, MO

It Help Desk information

See Springfield, MO salary details

$11

$21

$30

How much do it help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Springfield, MO? The most popular types of It Help Desk jobs in Springfield, MO are:
What are popular job titles related to It Help Desk jobs in Springfield, MO? For It Help Desk jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Springfield, MO look for? The top searched job categories for It Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Help Desk jobs? Cities near Springfield, MO with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Springfield, MO as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,797 per year, or $21.1 per hour.

IT Help Desk Specialist

russcellinc

Springfield, MO

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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