We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...
IT Help Desk Specialist
Springfield, MO · On-site
$15/hr
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...
IT Help Desk Specialist
Springfield, MO · On-site
$15/hr
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...
IT Helpdesk Technician
Strafford, MO · On-site
The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...
IT Helpdesk Technician
Strafford, MO · On-site
The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...
IT Helpdesk Technician
Strafford, MO · On-site
The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...
IT Helpdesk Technician
Strafford, MO · On-site
The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...
IT Support Tech II
Springfield, MO · On-site
$18.25 - $25/hr
IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.
Quick apply
IT Support Tech II
Springfield, MO · On-site
$18.25 - $25/hr
IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.
This role is responsible for generating new business and expanding existing accounts by delivering customized managed IT solutions, including help desk support, network management, security services ...
This role is responsible for generating new business and expanding existing accounts by delivering customized managed IT solutions, including help desk support, network management, security services ...
IT Business Partner
Springfield, MO · On-site
Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...
IT Business Partner
Springfield, MO · On-site
Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies ... help desk tickets or desktop support preferred • Experience handling IT in a Legal/Regulated ...
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies ... help desk tickets or desktop support preferred • Experience handling IT in a Legal/Regulated ...
Respond to user issues and requests routed by the Help Desk. * Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business ...
New
Respond to user issues and requests routed by the Help Desk. * Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business ...
New
Respond to user issues and requests routed by the Help Desk. * Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business ...
New
Respond to user issues and requests routed by the Help Desk. * Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business ...
New
... in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment Strong troubleshooting and communication skills Ability to follow technical ...
... in Help Desk, Desktop Support, Service Desk, Technical Support, NOC, Call Center, or another IT support environment Strong troubleshooting and communication skills Ability to follow technical ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...
It Help Desk information
See Springfield, MO salary details
$11.99 - $13.80
2% of jobs
$13.80 - $15.61
6% of jobs
$15.61 - $17.42
12% of jobs
$17.93 is the 25th percentile. Wages below this are outliers.
$17.42 - $19.23
17% of jobs
The median wage is $20.68 / hr.
$19.23 - $21.04
16% of jobs
$21.04 - $22.85
16% of jobs
$23.75 is the 75th percentile. Wages above this are outliers.
$22.85 - $24.66
12% of jobs
$24.66 - $26.47
7% of jobs
$26.47 - $28.28
6% of jobs
$28.28 - $30.09
3% of jobs
$30.09 - $31.89
2% of jobs
$11
$21
$31
How much do it help desk jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for it help desk in Springfield, MO is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.
What is an IT Help Desk professional?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
Is help desk a good entry-level IT job?
Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.
What does an IT Help Desk do?
An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What are the most commonly searched types of It Help Desk jobs in Springfield, MO?
The most popular types of It Help Desk jobs in Springfield, MO are:
What are popular job titles related to It Help Desk jobs in Springfield, MO?
For It Help Desk jobs in Springfield, MO, the most frequently searched job titles are:
- Help Desk Technician
- Contractual Remote It Contract
- Remote Traveling Desktop Technician
- Union Help Desk Technician
- Remote Independent Contractor Help Desk Technician
- Entry Level It Help Desk Technician
- Freelance Microsoft Active Directory
- Remote Help Desk Technician
- United Healthcare It
- Remote Rope Access Technician
What job categories do people searching It Help Desk jobs in Springfield, MO look for?
The top searched job categories for It Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Help Desk jobs?
Cities near Springfield, MO with the most It Help Desk job openings:
IT Help Desk Specialist
Battlefield, MO
russcellinc •
Computer and Electronic Product Manufacturing • 501 - 1,000 employees501 - 1,000 employees
5.0
Based on 47 frontline employees who took The Breakroom Quiz
24th of 30 rated technology retailers
Recommended by parents
Respectful managers
$15/hr
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 7 days ago
Job description
Why Russell Cellular?
Starting pay is $15 hourly!
- Health, dental, vision, and life insurance as well as paid sick days and company holidays
- Employer matched 401K after 1 year
- Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
- Employee Assistance Programs
- 700+ locations in 43 states employing 2,200+ employees
- Verizon Sales discounts, sales contests and incentives
- Opportunity for growth and advancement through training
- Flexible scheduling
- Community involvement opportunities
What will you do in your role?
- Perform remote assistance to resolve computer issues
- Use a ticket system for call notes and problem tracking
- Setup and configure printers, computers, laptops, broadband modems and basic routers
- Return customer calls in a timely manner
- Manage daily, weekly or monthly goals set by management
- Troubleshoot computer and printer issues on-site in the Corporate Office
- Pack equipment for shipment to retail locations
- Unpack and receive equipment shipped from retail locations
- Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
- Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
Job Qualifications
- High School Diploma or GED required
- Experience troubleshooting computer software and hardware issues
- Must be able to lift 30 lbs.
- Experience troubleshooting internet, wireless and wired network connections
- Basic understanding of networking a plus
- Ability to troubleshoot a problem until it is resolved
- Ability to meet deadlines
- Willingness to learn and take on new responsibilities
- Excellent telephone customer service skills
- Strong problem solving and organizational skills
- Close attention to detail and strong analytical skills
- Interpersonal, verbal, and communication skills are essential
- Ability to work independently and multi-task in order to achieve Corporate Office goals
- Positive attitude and pleasant demeanor
- Professional appearance
- Team player
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.
Come and join us and be a part of the Russell Cellular success!
Equal Opportunity Employer Statement
Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.
About Russell Cellular
Sourced by ZipRecruiter
Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.
Industry
Computer and electronic product manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Battlefield, MO, US
Website
What Russell Cellular employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom