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Helpdesk Jobs in Springfield, MO (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

Sodexo

Food Prep Helper

Springfield, MO

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts : Varying shifts, days/hours, and some weekends/holidays. More details will be provided during the interview process.

Sodexo

Food Prep Helper

Springfield, MO · On-site

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts: Varying shifts, days/hours, and some weekends/holidays. More details will be provided during the interview process.

Sodexo

Food Prep Helper

Springfield, MO · On-site

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts : Varying shifts, days/hours, and some weekends/holidays. More details will be provided during the interview process.

Bass Pro Shops

General Helper

Springfield, MO · On-site

$14.50 - $18.25/hr

General Helper Dogwood Canyon is looking for a General Helper to support the day-to-day care of farm animals and assists with basic upkeep of a private property. This role is primarily focused on ...

Asset Living

Temporary Turn Help

Springfield, MO

$17 - $22.25/hr

TURN HELP The Turn Help is responsible for assisting in carrying out the maintenance processes of the property, including corrective, preventative, routine, and cosmetic maintenance. Turn Help is ...

russcellinc

IT Help Desk Specialist

Battlefield, MO

$15/hr

Why Russell Cellular? Starting pay is $15 hourly! * Health, dental, vision, and life insurance as well as paid sick days and company holidays * Employer matched 401K after 1 year * Listed in Inc ...

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Helpdesk information

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How much do helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for helpdesk in Springfield, MO is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO?

The most popular types of Helpdesk jobs in Springfield, MO are:

What are popular job titles related to Helpdesk jobs in Springfield, MO?

For Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Springfield, MO look for?

The top searched job categories for Helpdesk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Helpdesk jobs?

Cities near Springfield, MO with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,313 per year, or $21.8 per hour.

IT Helpdesk Technician

Strafford, MO • On-site

The Larson Group
See more jobs at The Larson Groupexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 6 days ago

Job description

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership operational efficiencies and daily operations up-time.

Provide level one and two user support to correct technical problems assigned by Helpdesk Manager and Business Systems Manager. Assist in maintenance, installation, and upgrades to company-wide system PC software and hardware.

What We Offer:

  • Paid Time Off
  • Paid Holidays
  • Medical, Dental and Basic Life
  • 401K with employer contribution
  • Bi-weekly Pay Schedule
  • Opportunity for advancement and Career Development

Responsibilities:

  • Responds to telephone calls, email and personnel requests for technical support for both CDK (automotive dealer management system) and desktop support for all other applications.

  • Documents and monitors problems thoroughly and accurately to ensure a timely resolution.

  • Identifies, analyzes, and resolves a high percentage of employee's technical computer-related problems related to CDK and/or DMS Systems

  • Assist Managers with training and coordination of new products, upgrades, and problem areas of dealership operations.

  • Superior customer care skills, interpersonal communication, and excellent oral, written, typing and telephone skills.

  • Working knowledge of Windows desktop software and operating systems.

  • Basic knowledge of network connectivity and cyber security technologies.

  • Familiar with various dealership technologies (eCAT, OEM systems, Point of Sale, Inventory, and reporting/BI)

  • Familiar with reporting systems, business intelligence, databases, and A.I. is a plus

  • Excellent organizational and interpersonal skills a must.

  • Ability to be on call 24x7 on a rotating basis.

  • Excellent skills in Excel, Word, Outlook, and other productivity applications

  • Ability to adapt and learn applications quickly and thoroughly to meet pre-established deadlines.

  • Ability to work effectively as part of a team.

Qualifications:

  • Bachelor's or associate degree in business, technology, marketing, accounting, or related disciplines

    OR 2-4 years' experience in a customer support roll in automotive, technical certifications, or relevant combination of education, training, and experience.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.

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