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Helpdesk Jobs in Springfield, MO (NOW HIRING)

Prime, Inc.

Night Helpdesk Technician

Springfield, MO · On-site

$18.25 - $24.50/hr

Overview The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer ...

Prime, Inc.

Night Helpdesk Technician

Springfield, MO · On-site

$18.25 - $24.50/hr

The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.

New

Prime Inc.

Night Helpdesk Technician

Springfield, MO · On-site

$18.25 - $24.50/hr

Prime Inc. is a company seeking a Night Helpdesk Technician to provide direct technical support for hardware, software, and networking issues. The role involves responding to user requests ...

New

QXO

Delivery Helper

Springfield, MO · On-site

$13.25 - $15.25/hr

Overview QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building ...

QXO

Delivery Helper

Springfield, MO

$13.25 - $15.25/hr

Overview QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building ...

QXO

Delivery Helper

Springfield, MO · On-site

$13.25 - $15.25/hr

Overview QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building ...

QXO

Delivery Helper

Springfield, MO · On-site

$13.25 - $15.25/hr

Overview QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building ...

QXO

Delivery Helper

Springfield, MO

$13.25 - $15.25/hr

Overview QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building ...

Asset Living

Temporary Turn Help

Springfield, MO

$17 - $22.25/hr

TURN HELP The Turn Help is responsible for assisting in carrying out the maintenance processes of the property, including corrective, preventative, routine, and cosmetic maintenance. Turn Help is ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MO

Helpdesk information

See Springfield, MO salary details

$11

$21

$30

How much do helpdesk jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO? The most popular types of Helpdesk jobs in Springfield, MO are:
What are popular job titles related to Helpdesk jobs in Springfield, MO? For Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MO look for? The top searched job categories for Helpdesk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Helpdesk jobs? Cities near Springfield, MO with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MO as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.
Night Helpdesk Technician

Night Helpdesk Technician

Prime, Inc.

Springfield, MO • On-site

$18.25 - $24.50/hr

Other

Posted 3 days ago

Prime Inc. rating

5.8

Company rating: 5.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Overview

The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude.

Responsibilities
  • Respond to user requests for support and resolve problems;
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk;
  • Install, test and configure new workstations, peripheral equipment and software;
  • Monitor system performance and functionality;
  • Provide support to our driving associates in person and over the phone;
  • Document process and solutions;
  • Participate in IT projects as assigned.
  • Hours: 6pm - 6am -- Wednesday - Saturday
Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Knowledge and/or experience with administrative functions and or the IT industry would be helpful.

Abilities

Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM. Hours for this position will be 6pm-6am Tuesday through Friday.

Experience, Education, and Training

A Bachelor's Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

Licensing/Certification

None required.

Employment Type: OTHER

What Prime Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

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