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Helpdesk Jobs in Springfield, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

Why Russell Cellular? Starting pay is $15 hourly! * Health, dental, vision, and life insurance as well as paid sick days and company holidays * Employer matched 401K after 1 year * Listed in Inc ...

Seniors Helping Seniors Ozarks

Caregiver

Conway, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Niangua, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Buffalo, MO

$15/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Springfield, MO · On-site

$15/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville, Aurora, Seymour, Marshfield, Buffalo, Shell Knob & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens ...

Seniors Helping Seniors Ozarks

Caregiver

Long Lane, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Strafford, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Everton, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

Seniors Helping Seniors Ozarks

Caregiver

Brighton, MO

$16/hr

Springfield, Nixa, Ozark, Republic, Battlefield, Rogersville & Willard Seniors Helping Seniors ® in-home care services of Ozarks ( SHS ) brightens the lives of seniors who can benefit from a helping ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, MO

Helpdesk information

See Springfield, MO salary details

$11

$21

$30

How much do helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO? The most popular types of Helpdesk jobs in Springfield, MO are:
What are popular job titles related to Helpdesk jobs in Springfield, MO? For Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, MO look for? The top searched job categories for Helpdesk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Helpdesk jobs? Cities near Springfield, MO with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, MO as of July 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $43,797 per year, or $21.1 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Re-posted 8 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.
The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.
KEY RESPONSIBILITIES
System Configuration & Maintenance
  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.

User & Desktop Support
  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.

Network Support
  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.

Server & Cloud Support
  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.

Security & Compliance
  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.

Documentation & Inventory
  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.

Professional Development
  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.

REQUIRED QUALIFICATIONS
  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.

PREFERRED QUALIFICATIONS
  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.

EMPLOYMENT REQUIREMENTS
  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.

JOB SPECIFICS
  • Job Type: Full-time, Monday through Friday, salaried.
  • Work Hours: Between 7:00 AM and 6:00 PM (shift-based).
  • Location: Springfield, MO area.
  • Remote Status: Not eligible for remote work.

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