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Helpdesk Manager Jobs in Springfield, MO (NOW HIRING)

HiFyve

Maintenance Manager

Springfield, MO

$100K - $110K/yr

Help manage maintenance budgets, spare parts inventory, and cost control efforts * Develop department procedures, expectations, and performance standards * Manage department staffing, scheduling ...

Genesis Health Clubs

Club Manager

Springfield, MO · On-site

$56K - $82K/yr

Direct and help manage other departments within the club * Attend all staff and club meetings and events * Establish and maintain professional relationships with staff * Maintain and update sales ...

Sodexo

Food Prep Helper

Springfield, MO

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts : Varying shifts, days ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Springfield, MO

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts : Varying shifts, days ... We do this by providing food service, catering, facilities management, and other integrated ...

Sodexo

Food Prep Helper

Springfield, MO · On-site

$15 - $17/hr

Food Prep Helper Location: EVANGEL UNIVERSITY - 33261001 Workdays/shifts: Varying shifts, days ... We do this by providing food service, catering, facilities management, and other integrated ...

Asset Living

Temporary Turn Help

Springfield, MO

$17 - $22.25/hr

COMPANY OVERVIEW Asset Living is a third-party management firm and a proven partner in fostering ... TURN HELP The Turn Help is responsible for assisting in carrying out the maintenance processes of ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Springfield, MO

Helpdesk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do helpdesk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for helpdesk manager in Springfield, MO is $76,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO?

The most popular types of Helpdesk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Helpdesk Manager jobs?

Cities near Springfield, MO with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,202 per year, or $36.6 per hour.

Assistant General Manager (Miss J's Cafe)

LV Petroleum

Strafford, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Job Summary:
Miss J's Cafe is seeking an energetic and dedicated Assistant General Manager (AGM) to support the General Manager in overseeing all aspects of day-to-day operations. The AGM ensures the smooth and efficient running of the diner, delivering excellent customer service, maintaining food quality and safety standards, and supporting a positive and motivated team environment.
Key Responsibilities:
Operational Support
  • Assist the General Manager with daily operations including opening/closing procedures.
  • Oversee dining room and kitchen operations during shifts to ensure smooth service.
  • Manage inventory, ordering, and deliveries to ensure stock levels meet business needs.
  • Ensure compliance with health, safety, and sanitation regulations.
Staff Supervision
  • Lead by example and supervise front- and back-of-house staff.
  • Assist with hiring, onboarding, training, and scheduling of team members.
  • Coach and support staff to maintain high performance and guest satisfaction.
  • Help resolve employee conflicts and promote teamwork and a positive workplace culture.
Customer Service
  • Monitor service quality and address customer concerns in a timely and professional manner.
  • Promote a welcoming and friendly environment consistent with Miss J's Diner's brand and values.
  • Step in to serve guests when necessary to ensure timely and excellent service.
Financial Responsibilities
  • Assist in achieving sales and profitability targets.
  • Monitor labor costs, reduce waste, and help manage operational expenses.
  • Review daily sales reports and work with the GM to implement cost control strategies.

Requirements
2+ years of experience in a supervisory or assistant management role in the restaurant industry.
Strong leadership, communication, and organizational skills.
Passion for customer service and hospitality.
Knowledge of food safety standards and basic business operations.
Availability to work flexible hours, including nights, weekends, and holidays.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Growth Opportunities
  • Weekly Pay

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