ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Springfield, MO (NOW HIRING)

Subway - 10294-0

Manager

Springfield, MO · On-site

$35K - $50K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 19582-0

Manager

Willard, MO · On-site

$38K - $48K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

KMO Burger

Manager

Springfield, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

Subway

Manager

Rogersville, MO · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Clever, MO · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Greenfield, MO · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Springfield, MO · On-site

$35K - $50K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 6634-0

Manager

Bolivar, MO · On-site

$40K - $47K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Bolivar, MO · On-site

$40K - $47K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Willard, MO · On-site

$38K - $48K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Culver's

Manager

Springfield, MO · On-site

$17 - $21/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Culver's

Manager

Springfield, MO

$17 - $21/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Culver's

Manager

Republic, MO · On-site

$17 - $23/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Culver's

Manager

Springfield, MO · On-site

$17 - $21/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Culver's

Manager

Springfield, MO

$17 - $21/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Culver's

Manager

Republic, MO

$17 - $23/hr

We provide the tools, mentorship, and opportunities to help you achieve your career goals. Opportunities for Growth: Managers receive additional training opportunities in Wisconsin and beyond, where ...

Ra

Customer Analytic Manager

Bolivar, MO · On-site

They help in transforming the leading organizations and communities around the world. Organizations infrastructure and culture is amazing. Best place!! Job Title: Customer Analytics Manager Job ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Springfield, MO

Helpdesk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do helpdesk manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for helpdesk manager in Springfield, MO is $76,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Springfield, MO? The most popular types of Helpdesk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Helpdesk Manager jobs? Cities near Springfield, MO with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Springfield, MO as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 89% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $76,210 per year, or $36.6 per hour.

Manager

Subway - 10294-0

Springfield, MO • On-site

$35K - $50K/yr

Full-time

Posted 18 days ago

Job description

As part of the Subway® Team, you as a Manager will focus on eight main things: 
  • Providing an excellent guest experience 
  • Ensuring that great food is prepared & served
  • Keeping our restaurants functional, clean and beautiful
  • Managing inventory and money control systems
  • Coordinating local marketing initiatives, including community outreach
  • Recruiting staff
  • Maintaining standards of restaurant safety and security
  • Being a team player

In addition to the role of a Manager, key parts of your day to day will consist of:
  • Recruiting and rewarding outstanding Team members
  • Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
  • Maintaining business records and analyzing them to help increase sales
  • Identifying and contacting prospective Guests to promote sales
  • Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
  • Planning special events and promotions

As a Subway® Team Member, you’ll have access to:
  • Brand partnership discounts
  • Scholarship Opportunities
  • Opportunity to earn University course credits
  • Hands on career experience in a restaurant business

PREREQUISITES 
Education: High school diploma or equivalent, college degree preferred
Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.


ESSENTIAL FUNCTIONS
Must be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.


Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.


*You will receive training on your roles and responsibilities

Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location