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Helpdesk Manager Jobs in Springfield, MO (NOW HIRING)

Oak St. Health

Pharmacy Manager

Springfield, MO · On-site

$59 - $69.50/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... We help people navigate the health care system - and their personal health care - by improving ...

KMO Burger

Manager

Ozark, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

KMO Burger

Manager

Republic, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

Environmental Works Inc

Invoice Manager

Springfield, MO · On-site

$45K/yr

Support Power BI project setup reviews and help identify missing, incomplete, or inconsistent project information. * Coordinate with Project Managers, Client Managers, and internal teams to resolve ...

KMO Burger

Manager

Springfield, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

KMO Burger

Manager

Springfield, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

KMO Burger

Manager

Springfield, MO · On-site

Help Operating Partners run a Multi-Million dollar Business * Serve Up Extraordinary Customer Service * Run Excellent Operations * Be a Problem Solver * Manage Team and Budgets * Communicate Issues ...

CVS Health

Pharmacy Manager

Springfield, MO · On-site

$61.25 - $72/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

CVS Health

Pharmacy Manager

Springfield, MO · On-site

$65 - $85/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

CVS Health

Pharmacy Manager

Springfield, MO · On-site

$59 - $69.50/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

CVS Health

Pharmacy Manager

Springfield, MO · On-site

$59.25 - $69.50/hr

We help people navigate the health care system - and their personal health care - by improving ... Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their ...

Subway

Manager

Clever, MO · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 49540-0

Manager

Clever, MO

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 19582-0

Manager

Willard, MO

$38K - $48K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 10294-0

Manager

Springfield, MO · On-site

$35K - $50K/yr

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway

Manager

Springfield, MO · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

Subway - 15137-0

Manager

Springfield, MO

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Maintaining business records and analyzing them to help increase sales * Identifying and contacting ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Springfield, MO

Helpdesk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do helpdesk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for helpdesk manager in Springfield, MO is $76,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Springfield, MO?

The most popular types of Helpdesk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Helpdesk Manager jobs?

Cities near Springfield, MO with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,202 per year, or $36.6 per hour.

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Re-posted 16 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer



Forward Slash Technologyis a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.


The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.


KEY RESPONSIBILITIES


System Configuration & Maintenance

  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.


User & Desktop Support

  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.


Network Support

  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.


Server & Cloud Support

  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.


Security & Compliance

  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.


Documentation & Inventory

  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.


Professional Development

  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.


REQUIRED QUALIFICATIONS

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.


PREFERRED QUALIFICATIONS

  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.


EMPLOYMENT REQUIREMENTS

  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.


JOB SPECIFICS

  • Job Type:Full-time, Monday through Friday, salaried.
  • Work Hours:Between 7:00 AM and 6:00 PM (shift-based).
  • Location:Springfield, MO area.
  • Remote Status:Not eligible for remote work.

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