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Help Desk Jobs in Springfield, MO (NOW HIRING)

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that ...

Nixa Public Schools

Help Desk Technician

Nixa, MO

$17.75 - $23.75/hr

The Help Desk Technician works collaboratively as a member of the Technology Services team while training and supervising student workers to provide timely, high-quality technology support that ...

Prime, Inc.

Night Helpdesk Technician

Springfield, MO · On-site

$18.25 - $24.50/hr

Overview The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer ...

Capstone IT

IT Support Analyst

Springfield, MO

$18 - $22/hr

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic network) Point of Sale (POS) system support Phone-based customer support Responsibilities Ensure ...

New

Maximus

Junior CIC Analyst

Springfield, MO · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Nixa Public Schools

Media Aide Grades 5-6

Nixa, MO

$12.25 - $15.75/hr

Maintain the building technology help desk and assist in diagnosing small technology issues for students. Carry out non-instructional duties as assigned and/or as needed to ensure student safety.

Nixa Public Schools

Media Aide Grades 5-6

Nixa, MO · On-site

$14.25 - $19/hr

Maintain the building technology help desk and assist in diagnosing small technology issues for students. Carry out non-instructional duties as assigned and/or as needed to ensure student safety.

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All JobsHelp Desk JobsHelp Desk Jobs in Springfield, MO

Help Desk information

See Springfield, MO salary details

$11

$21

$30

How much do help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk jobs in Springfield, MO? For Help Desk jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Springfield, MO look for? The top searched job categories for Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk jobs? Cities near Springfield, MO with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Springfield, MO as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.
Help Desk Technician

Help Desk Technician

Nixa Public Schools

Nixa, MO • On-site

$17.75 - $23.75/hr

Full-time

Posted 11 days ago

Job description

Job Summary:
Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing high-quality technology support while training student workers.
Responsibilities:
• Diagnose, troubleshoot, repair, test, and return student Chromebook devices while maintaining established service-level expectations.
• Manage student Chromebook deployment, collection, loaner devices, repair parts, and inventory within the assigned building.
• Maintain accurate work orders, repair documentation, and technology inventory records.
• Train, mentor, and supervise student workers while promoting professional workplace expectations and customer service.
• Communicate effectively with students, staff, parents, and fellow Technology Services team members regarding technology support and repair status.
• Work independently while collaborating with the Lead Technology Systems Analyst and other Technology Services team members to resolve technical issues and support district technology initiatives.
• Maintain an organized, efficient, and professional Help Desk environment while continually improving workflows and customer service.
Qualifications:
Required:
• Experience diagnosing and repairing Chromebook devices, maintaining technology inventory, and providing customer service is highly desirable.
• Excellent organizational, oral, and written communication skills with the ability to work independently and as part of the Technology Services team.
• Requires working at computer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds.
• Must successfully pass a background check and drug test that are satisfactory to the Board of Education.
Preferred:
• Associate's degree preferred, but not required.
• Technical certifications and/or relevant experience are preferred.
• Experience supervising, mentoring, or working with student employees is preferred.
Company:
Welcome to the official page of Nixa Public Schools. Founded in 2012, the company is headquartered in Nixa, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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