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Full Time Help Desk Jobs in Springfield, MO (NOW HIRING)

Atrium Hospitality

FT Front Desk Supervisor

Springfield, MO · On-site

$15.50 - $20/hr

Springfield Courtyard 3527 West Kearney Springfield, MO 65803 Full time Compensation Range : $18.25 ... Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with ...

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

If you are looking for a Full-Time position with amazing benefits that will challenge you and help ... Previous experience working on help desk tickets or desktop support preferred * Experience handling ...

Brightli

Client Access Representative

Bolivar, MO · On-site

Compassion, empathy, and a genuine desire to help others. Keywords: Client Access, Customer Service ... Desk, Administrative Support, Teamwork Position Perks & Benefits: Paid time off: full-time ...

Brightli

Client Access Representative

Springfield, MO · On-site

Compassion, empathy, and a genuine desire to help others. Keywords: Client Access, Customer Service ... Desk, Administrative Support, Teamwork Position Perks & Benefits: Paid time off: full-time ...

Premise Health

Medical Assistant

Springfield, MO · On-site

$15 - $19.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... As a Full Time Medical Assistant, you'll provide care to client employees and their dependents of ...

Brightli

Client Access Representative

Springfield, MO · On-site

... to help others. Keywords: Client Access, Customer Service, Healthcare, Communication Skills ... Desk, Administrative Support, Teamwork Position Perks & Benefits: Paid time off: full-time ...

Brightli

Client Access Representative

Bolivar, MO · On-site

... to help others. Keywords: Client Access, Customer Service, Healthcare, Communication Skills ... Desk, Administrative Support, Teamwork Position Perks & Benefits: Paid time off: full-time ...

PuroClean

Marketing Coordinator

Springfield, MO · On-site

$18 - $20/hr

Flexible scheduling - part-time or full-time options * Starting pay: $18/hr * Mileage reimbursement ... A job that gets you out from behind a desk and into the field * The chance to meet new people and ...

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All JobsHelp Desk JobsFull Time Help Desk JobsFull Time Help Desk Jobs in Springfield, MO

Full Time Help Desk information

See Springfield, MO salary details

$11

$21

$30

How much do full time help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for full time help desk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What are full time help desk jobs?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by Full Time Help Desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

What are the key skills and qualifications needed to thrive as a Full Time Help Desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Springfield, MO as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.
Help Desk / Systems Administrator / Service Desk Engineer

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology

Springfield, MO • On-site

Full-time

Posted 26 days ago

Job description

Help Desk / Systems Administrator / Service Desk Engineer
Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.
The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.
KEY RESPONSIBILITIES
System Configuration & Maintenance
  • Assist in installing, configuring, and maintaining desktops, servers, and applications.
  • Apply system updates, patches, and basic configurations as directed.
  • Monitor system logs and performance; escalate issues as needed.

User & Desktop Support
  • Provide Tier 1 support to end users via ticketing system, phone, and in person.
  • Troubleshoot basic hardware, software, and printer issues.
  • Assist with user onboarding/offboarding, including account creation and permissions.

Network Support
  • Support daily monitoring and basic maintenance of client and internal networks.
  • Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
  • Document and report any recurring network issues to senior engineers.

Server & Cloud Support
  • Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
  • Support cloud environments, including Microsoft 365 administration.
  • Work with senior staff to identify opportunities for performance optimization.

Security & Compliance
  • Adhere to company and client security standards, including CJIS requirements.
  • Monitor endpoint alerts and report anomalies.
  • Participate in audits and compliance activities as assigned.

Documentation & Inventory
  • Maintain accurate records in Autotask, including asset tracking and system changes.
  • Assist in updating knowledge base articles and SOPs.
  • Conduct periodic audits of software and hardware inventory.

Professional Development
  • Actively participate in training and mentoring opportunities.
  • Pursue certifications or coursework aligned with role responsibilities.
  • Demonstrate progress toward greater technical independence and client engagement.

REQUIRED QUALIFICATIONS
  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 3-5 years experience in a tiered service or help desk environment.
  • Foundational knowledge of Windows environments, networking, and system administration.
  • Strong organizational and communication skills.
  • Willingness to follow procedures, escalate when appropriate, and continuously learn.
  • Demonstrated commitment to white glove support and end-user satisfaction.
  • Ability to communicate clearly with both technical and non-technical users.

PREFERRED QUALIFICATIONS
  • Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
  • Exposure to scripting (e.g., PowerShell for Windows environments).
  • Basic understanding of cybersecurity best practices.

EMPLOYMENT REQUIREMENTS
  • Must be a U.S. Citizen.
  • Must possess a valid U.S. driver's license with a clean driving record.
  • Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Must complete CJIS training and successfully pass the CJIS certification exam.

JOB SPECIFICS
  • Job Type: Full-time, Monday through Friday, salaried.
  • Work Hours: Between 7:00 AM and 6:00 PM (shift-based).
  • Location: Springfield, MO area.
  • Remote Status: Not eligible for remote work.

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