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Help Desk Coordinator Jobs in Springfield, MO (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business ... coordination of new products, upgrades, and problem areas of dealership operations. * Superior ...

Specialty1 Partners

Patient Care Coordinator

Springfield, MO · On-site

$16 - $21/hr

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) * Able ... Desires to help your patients * Must be able to sit and stand for extended periods of time. * Must ...

In Home Solutions LLC

Personal Care Assistant

Ava, MO · On-site

$15 - $17/hr

... and coordinating appointments or activities. Skills: The required skills such as patience and ... Additionally, front desk and assisted living facility experience help the assistant manage ...

Premise Health

Medical Office Receptionist

Springfield, MO · On-site

$15 - $18.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Coordinates referrals for patients through insurance and other physician offices or specialists

Premise Health

Medical Office Receptionist

Springfield, MO · On-site

$14 - $16.75/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Coordinates referrals for patients through insurance and other physician offices or specialists

Specialty1 Partners

Dental Assistant

Springfield, MO · On-site

$17 - $20/hr

You will help keep the patient relaxed and comfortable during their visit, being the patients go to ... Non-clinical employees include the office manager, front desk staff, marketing staff, and any other ...

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Help Desk Coordinator information

See Springfield, MO salary details

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How much do help desk coordinator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for help desk coordinator in Springfield, MO is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.48 per hour, depending on experience, location, and employer.

What does a help desk coordinator do?

A Help Desk Coordinator manages and oversees the daily operations of a help desk, ensuring that user issues and technical support requests are handled efficiently. They act as a liaison between customers or employees and the IT support team, assigning tickets, tracking progress, and ensuring timely resolution of problems. Additionally, Help Desk Coordinators may provide direct support, document issues, and help maintain customer satisfaction by following up on requests and monitoring service metrics.

What are some common challenges faced by help desk coordinators, and how can they effectively manage these challenges?

Help Desk Coordinators often encounter challenges such as managing high volumes of support requests, prioritizing tasks with limited resources, and ensuring timely communication between users and technical teams. To effectively manage these situations, it's important to utilize ticketing systems to track and prioritize issues, develop strong organizational skills, and foster clear communication across departments. Proactively setting expectations with users and regularly updating them on ticket status can also help minimize frustration and improve overall satisfaction.

What are the key skills and qualifications needed to thrive as a help desk coordinator, and why are they important?

To thrive as a Help Desk Coordinator, you need strong problem-solving abilities, technical knowledge of IT systems, and typically at least an associate degree in information technology or a related field. Familiarity with help desk ticketing systems (like ServiceNow or Zendesk), remote support tools, and certifications such as CompTIA A+ are commonly expected. Outstanding communication, patience, and organizational skills enable effective issue resolution and positive user experiences. These skills are vital for maintaining smooth IT operations and ensuring end users receive timely and efficient support.

What is the difference between Help Desk Coordinator vs Help Desk Technician?

AspectHelp Desk CoordinatorHelp Desk Technician
Primary RoleOversees support ticket processes, manages team workflows, and coordinates customer service efforts.Provides technical support, troubleshoots hardware/software issues, and assists end-users directly.
Required SkillsCustomer service, communication, team coordination, basic technical knowledge.Technical troubleshooting, hardware/software knowledge, problem-solving skills.
CertificationsCompTIA A+, ITIL Foundation, customer service certificationsCompTIA A+, HDI Support Center Analyst, Microsoft Certified
Work EnvironmentOffice setting, support centers, help desk teamsHelp desk, on-site or remote technical support

The Help Desk Coordinator focuses on managing support processes and team coordination, while the Help Desk Technician provides direct technical support to users. Both roles require technical knowledge and certifications, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Help Desk jobs in Springfield, MO?

The most popular types of Help Desk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Help Desk Coordinator jobs?

Cities near Springfield, MO with the most Help Desk Coordinator job openings:

Help Desk Coordinator jobs near you

System Administrator I (Onsite Role)

O'Reilly Auto Parts

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Monitor system hardware, network, and infrastructure software performance to identify and resolve issues.

  • Manage authorized access to system resources and support security measures such as firewalls, message encryption, and VPNs.

  • Provide technical assistance to users, troubleshoot network or server problems, and suggest improvements to infrastructure.

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,909 frontline employees who took The Breakroom Quiz

557th of 740 rated retailers

Job description

The System Administrator I monitors system hardware, network, and infrastructure software performance to solve problems and suggest improvements. This role is responsible for managing authorized access to system resources and leveraging technical expertise in networking (TCP/IP), server administration, and VOIP systems to ensure high availability and security across the organization's digital environment.
Responsibilities and Duties:
  • Provide advice and assistance to users to resolve complex queries and ensure that application and website capabilities are well understood by the business; may manage or provide escalation support for a help-desk team.
  • Prioritize own workflow and ensure work-particularly regarding network stability and server uptime-is completed to required standards of productivity, quality, and timeliness.
  • Research and suggest technical developments to improve the quality of the website, portal, software, and supporting infrastructure (including VOIP and on-prem systems) to better meet user needs.
  • Design and select storage, data center, network, and client/server environments to create solutions in line with industry best practices; serve as a third-line point of escalation for global infrastructure solutions.
  • Support implementation of security measures, such as firewalls, message encryption, and VPNs, while monitoring performance to notify security experts of potential vulnerabilities or breaches.
  • Develop own capabilities by participating in assessment and development planning; maintain an understanding of relevant technology (specifically evolving TCP/IP and VOIP standards) through ongoing education and specialist media.
  • Provide initial fault isolation and propose resolutions for approval by senior colleagues to address network or server issues promptly and limit business disruption.
  • Use the knowledge management system to access specific technical information and contribute to the internal knowledge base for the benefit of the IT team.
  • Contribute to reviewing existing tasks in own area of work, collecting ideas for infrastructure improvement and closing existing skills gaps within the networking domain.
Skills:
Required:
  • Problem Resolution: Monitors, diagnoses, and fixes problems with technology products, specifically focusing on server health and network connectivity.
  • Technical Troubleshooting: Identifies and resolves technical problems in line with prescribed solution options and industry standards.
  • Systems Testing: Designs, executes, and reports on systems/service tests to ensure applications and hardware function as specified in requirements.
  • Implementation Planning: Reviews and evaluates recommendations to develop appropriate plans for software/hardware rollouts.
  • Infrastructure Management: Installs, sets up, configures, and manages software, environments, and On-Prem VOIP systems.
  • OS Administration: Expertly sets up and maintains operating systems (Windows/Linux) and server environments.
  • Security & Compliance: Maintains systems/services and information security, integrity, and continuity.
  • Networking Proficiency: Deep understanding of TCP/IP networking; able to troubleshoot and manage complex network configurations.
  • Data Analysis: Determines and analyzes trends from collected system data to assist in compiling reports for leadership decision-making.
  • Cloud & Virtualization: Proficiently navigates and manages cloud-based infrastructure, including virtual machines, networks, and storage.
  • Adaptability: Shifts mental mindsets to assess the facts of a current situation (e.g., a critical outage) and makes innovative adjustments to thinking to thrive in any scenario.
Education and Experience:
  • Education: Bachelor's Degree or Equivalent Level.
  • Experience: Experienced practitioner able to work unsupervised with a focus on servers and networking (1 to 3 years).
  • Managerial Experience: Very limited coordination of others or help-desk oversight (0 to 3 months).

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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