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Help Desk Manager Jobs in Springfield, MO (NOW HIRING)

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing ...

Nixa Public Schools

Help Desk Technician

Nixa, MO · On-site

$17.75 - $23.75/hr

... Help Desk at the assigned secondary school ... This position is responsible for managing the complete student Chromebook lifecycle, including ...

Prime, Inc.

Night Helpdesk Technician

Springfield, MO · On-site

$18.25 - $24.50/hr

Overview The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer ...

Capstone IT

IT Support Analyst

Springfield, MO · On-site

$18 - $22/hr

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic ... Communicate directly with store staff, field management, and corporate users. Provide phone-based ...

New

Maximus

Junior CIC Analyst

Springfield, MO · On-site

... management. Working under the guidance of senior analysts and shift leads, the role focuses on ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies ... Previous experience working on help desk tickets or desktop support preferred * Experience handling ...

Ross Stores, Inc

Store Manager

Springfield, MO

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ... housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise ...

New

Ross

Store Manager

Springfield, MO · On-site

... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ... housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, MO

Help Desk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do help desk manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for help desk manager in Springfield, MO is $76,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk Manager jobs in Springfield, MO? For Help Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, MO look for? The top searched job categories for Help Desk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Manager jobs? Cities near Springfield, MO with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician

Help Desk Technician

Nixa Public Schools

Nixa, MO • On-site

$17.75 - $23.75/hr

Full-time

Posted 10 days ago

Job description

Job Summary:
Nixa Public Schools is seeking a Help Desk Technician to manage the student technology Help Desk at the assigned secondary school. The role involves overseeing the Chromebook lifecycle and providing high-quality technology support while training student workers.
Responsibilities:
• Diagnose, troubleshoot, repair, test, and return student Chromebook devices while maintaining established service-level expectations.
• Manage student Chromebook deployment, collection, loaner devices, repair parts, and inventory within the assigned building.
• Maintain accurate work orders, repair documentation, and technology inventory records.
• Train, mentor, and supervise student workers while promoting professional workplace expectations and customer service.
• Communicate effectively with students, staff, parents, and fellow Technology Services team members regarding technology support and repair status.
• Work independently while collaborating with the Lead Technology Systems Analyst and other Technology Services team members to resolve technical issues and support district technology initiatives.
• Maintain an organized, efficient, and professional Help Desk environment while continually improving workflows and customer service.
Qualifications:
Required:
• Experience diagnosing and repairing Chromebook devices, maintaining technology inventory, and providing customer service is highly desirable.
• Excellent organizational, oral, and written communication skills with the ability to work independently and as part of the Technology Services team.
• Requires working at computer workstations for extended periods of time and regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds.
• Must successfully pass a background check and drug test that are satisfactory to the Board of Education.
Preferred:
• Associate's degree preferred, but not required.
• Technical certifications and/or relevant experience are preferred.
• Experience supervising, mentoring, or working with student employees is preferred.
Company:
Welcome to the official page of Nixa Public Schools. Founded in 2012, the company is headquartered in Nixa, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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