... Help Desk, Deskside Support, Technical Support, Hardware Management, Software Licensing, Asset Management, IT Inventory, End User Support, Network Support Position Perks & Benefits: Paid time off ...
... Help Desk, Deskside Support, Technical Support, Hardware Management, Software Licensing, Asset Management, IT Inventory, End User Support, Network Support Position Perks & Benefits: Paid time off ...
Be Seen First
Evening Manager Tiny Fins Survival Swim
Springfield, MO · On-site
$800 - $900/wk
... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...
Quick apply
Be Seen First
Evening Manager Tiny Fins Survival Swim
Springfield, MO · On-site
$800 - $900/wk
... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...
Be Seen First
Evening Manager Tiny Fins Survival Swim
Springfield, MO · On-site
$800 - $900/wk
... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...
Quick apply
Be Seen First
Evening Manager Tiny Fins Survival Swim
Springfield, MO · On-site
$800 - $900/wk
... desk operations, scheduling and exceptional customer service for our swim families ... Answer phone calls and emails. 5. Address customer concerns and help resolve issues promptly ...
Patient Svc Representative
Republic, MO · On-site
$16.75 - $21.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Patient Svc Representative
Republic, MO · On-site
$16.75 - $21.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Patient Service Representative
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Patient Service Representative
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Assistant Store Manager
Springfield, MO · On-site
... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...
Assistant Store Manager
Springfield, MO · On-site
... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...
... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... Maintains a high standard of housekeeping with the help of contracted maintenance personnel and ...
Quick apply
... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... Maintains a high standard of housekeeping with the help of contracted maintenance personnel and ...
Personal Care Assistant
Forsyth, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Personal Care Assistant
Forsyth, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Personal Care Assistant
Nixa, MO · On-site
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Quick apply
Personal Care Assistant
Nixa, MO · On-site
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Personal Care Assistant
Springfield, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Quick apply
Personal Care Assistant
Springfield, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Personal Care Assistant
Forsyth, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Personal Care Assistant
Forsyth, MO · On-site
$15 - $17/hr
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment.
Experienced Transportation Planning Project Manager
Springfield, MO · On-site
$95K - $130K/yr
Join us and help shape the future of engineering and consulting. Here's what you'll do: * Often ... Physical requirements are minimal and include prolonged periods sitting or standing at a desk and ...
Quick apply
Experienced Transportation Planning Project Manager
Springfield, MO · On-site
$95K - $130K/yr
Join us and help shape the future of engineering and consulting. Here's what you'll do: * Often ... Physical requirements are minimal and include prolonged periods sitting or standing at a desk and ...
Patient Service Representative - Full Time
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Patient Service Representative - Full Time
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Personal Care Assistant
Strafford, MO · On-site
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment. We are ...
Quick apply
Personal Care Assistant
Strafford, MO · On-site
Additionally, front desk and assisted living facility experience help the assistant manage administrative tasks smoothly, contributing to a well-organized and supportive care environment. We are ...
Patient Service Representative (Non-Exempt)
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Patient Service Representative (Non-Exempt)
Springfield, MO · On-site
$16 - $20.25/hr
The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Guest Relations
Conway, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Guest Relations
Conway, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Guest Relations
Forsyth, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Guest Relations
Forsyth, MO · On-site
Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...
Help Desk Manager information
See Springfield, MO salary details
$34.1K - $41.3K
1% of jobs
$41.3K - $48.5K
6% of jobs
$48.5K - $55.7K
8% of jobs
$60.9K is the 25th percentile. Wages below this are outliers.
$55.7K - $62.9K
13% of jobs
$62.9K - $70.1K
14% of jobs
The median wage is $73.5K / yr.
$70.1K - $77.3K
17% of jobs
$77.3K - $84.5K
13% of jobs
$87.4K is the 75th percentile. Wages above this are outliers.
$84.5K - $91.7K
8% of jobs
$91.7K - $98.9K
7% of jobs
$98.9K - $106.1K
7% of jobs
$106.1K - $113.2K
5% of jobs
$34.1K
$76.2K
$113.2K
How much do help desk manager jobs pay per year?
As of Jun 13, 2026, the average yearly pay for help desk manager in Springfield, MO is $76,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.
What does a Help Desk Manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What Does a Help Desk Manager Do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk Manager jobs in Springfield, MO? For Help Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, MO look for? The top searched job categories for Help Desk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Manager jobs? Cities near Springfield, MO with the most Help Desk Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Brightli rating
7.6
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Job Description:
Job Title:IT Deskside Support Specialist
Location:Springfield, Missouri
Department:Information Technology
Employment Type:Full-time
Job Summary:
Join a mission-driven organization where your technicalexpertisedirectly supports people and teams making a difference every day. As an IT Deskside Support Specialist,you'llenjoy the opportunity to solve meaningful challenges, work alongside a collaborative and supportive IT team, grow your technical skillset, and make a tangible impact on daily operations. This role is perfect for someone who is customer-focused, detail-oriented, and passionate about delivering excellent service whilemaintainingstrong systems and processes.
In this role, you will provide hands-on and remote technical support to end users while also managing IT assets throughout their lifecycle.You'lloversee hardware and software inventory, ensure compliance with licensing, support deployments, andmaintainaccuratedocumentation. Your work will help ensure reliable, secure, and efficient technology operations across the organization.
This position offers...
Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement- Company paid for work functions requiring travel
Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits- Scroll down to bottom of this post to learn more
Key Responsibilities:
Provide responsive, hands-on and remote technical support to end users, resolving complex hardware and software issues
Manage and track IT assets, ensuring accurate inventory, lifecycle oversight, and readiness for deployment
Coordinate hardware and software procurement, setup, and distribution to support operational needs
Maintain system updates, including firmware patches and configurations, to ensure optimal performance and security
Monitor and document software licensing to ensure compliance and support audit readiness
Develop and maintain clear documentation of IT procedures, processes, and asset records
Support compliance efforts by assisting with audits, reporting, and regulatory requirements
Oversee secure handling and disposal of electronic media to protect sensitive data
Collaborate with IT team members and stakeholders to improve processes and technology solutions
Perform additional duties as assigned
Education and/or Experience Qualifications:
Minimum of 2 years of experience in IT technical support
Working knowledge of network systems, PC operating systems, and computer hardware
Additional Qualifications:
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Customer-focused mindset with a commitment to delivering excellent service
Strong analytical and problem-solving abilities
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
Self-motivated, detail-oriented, and organized
Ability to research and evaluate new technology solutions
Collaborative team player with strong interpersonal skills
Understanding of organizational goals and how IT supports them
Valid driver's license, acceptable driving record, and current auto insurance
Physical Requirements
Perform sedentary work, including sitting for extended periods with occasional walking or standing
Occasionally exert up to 10 pounds of force to lift, carry, push, or pull objects
Perform repetitive motions using hands, fingers, and arms for typing and documentation throughout the work shift
Keywords:IT Support, Help Desk, Deskside Support, Technical Support, Hardware Management, Software Licensing, Asset Management, IT Inventory, End User Support, Network Support
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Brightli is a Smoke and Tobacco Free Workplace.