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Help Desk Manager Jobs in Springfield, MO (NOW HIRING)

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$12.50 - $16/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$12.75 - $16.25/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies ... Previous experience working on help desk tickets or desktop support preferred * Experience handling ...

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

... infrastructure outsourcing (help desk support and desktop services), systems integration ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, MO

Help Desk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk manager in Springfield, MO is $76,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk Manager jobs in Springfield, MO? For Help Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, MO look for? The top searched job categories for Help Desk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Manager jobs? Cities near Springfield, MO with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,202 per year, or $36.6 per hour.

PT Front Desk Associate

Atrium Hospitality

Springfield, MO • On-site

$12.50 - $16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Atrium Hospitality rating

5.4

Company rating: 5.4 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

77th of 108 rated hotels

Job description

Hotel :

Springfield Residence Inn1303 E. Kingsley StreetSpringfield, MO 65806Part timeCompensation Range : $16.25 - $17.06

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning - 40% of our management hires are internal promotions!
  • Invest in Your Future - 401(k) plan with company match.
  • Comprehensive Health Coverage - Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

  • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
  • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
  • Support and train new front desk team members-you're the friendly coach they'll thank later.
  • Resolve guest issues quickly and professionally (bonus points if they leave smiling).
  • Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

  • Customer service experience - You've got the people skills and patience to keep things running smoothly.
  • Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
  • High school diploma or equivalent - Because communication, math, and common sense are key.
  • Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
  • Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

___________________________________________


Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

What Atrium Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Atrium Hospitality logo

About Atrium Hospitality

Sourced by ZipRecruiter

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Perseverance: We will be better today than we were yesterday. Respect: We treat others the way we would like to be treated. Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible. Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2015

View All Atrium Hospitality Jobs