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Help Desk Manager Jobs in Springfield, MO (NOW HIRING)

Mercy

Patient Service Representative

Springfield, MO · On-site

$16 - $20.25/hr

The PSR ensures that the patient experience is positive and seamless by managing front desk ... At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.

004 Price Cutter

Guest Relations

Ozark, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...

020 King Food Saver

Guest Relations

Springfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods ... In this friendly, flexible team environment, you will play an important role in helping us to ...

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Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, MO

Help Desk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Springfield, MO is $76,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk Manager jobs in Springfield, MO? For Help Desk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, MO look for? The top searched job categories for Help Desk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk Manager jobs? Cities near Springfield, MO with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,202 per year, or $36.6 per hour.

Wellness Coordinator

Precision Wellness LLC

Springfield, MO • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision

Posted 27 days ago

Job description

Who We Are
At Precision Wellness, we help people leave better than they arrived.
That mission shapes everything we do - from the way we greet guests at the front desk to the way we support them between visits. We are a high-end wellness studio blending massage therapy, yoga, esthetics, and advanced wellness technology to help people move better, feel stronger, and feel more like themselves again.
We are not here for hype, pressure, or one-size-fits-all care. We believe in calm, personalized service, real results, and thoughtful follow-through. When we lead with value, integrity, and genuine support, we earn trust - and that trust is what helps us grow.
As a Wellness Coordinator, you are often the first impression of Precision Wellness and a big part of what makes the experience feel clear, calm, and personal from the moment someone reaches out.
What You'll Do as a Wellness Coordinator:
Create a warm, polished, and highly organized guest experience while protecting the flow of the day, supporting the team, and helping each client feel welcomed, cared for, and confident in what comes next.
Guest Experience + Front Desk Flow
You will help every visit feel smooth, professional, and personal.
This includes:
  • Welcoming guests with warmth, professionalism, and presence
  • Answering calls, texts, and messages with clarity and care
  • Helping guests understand services, memberships, scheduling options, and next steps
  • Supporting check-in and check-out flow with accuracy and efficiency
  • Creating a front desk environment that feels calm, clean, and inviting
Scheduling + Coordination
You will help protect schedule integrity while making booking feel easy for the client.
You will:
  • Coordinate appointments with attention to provider fit, timing, and service flow
  • Support rebooking, membership visits, and continuity of care
  • Help prevent scheduling errors, gaps, and unnecessary confusion
  • Communicate clearly with providers and team members throughout the day
  • Anticipate needs and solve small issues before they become bigger ones
Client Support + Studio Operations
You will play a key role in helping the studio run smoothly behind the scenes.
You will:
  • Assist clients with questions about services, appointments, memberships, and policies
  • Complete data entry and booking updates accurately
  • Support daily operational tasks that keep the front desk organized and efficient
  • Adapt quickly when the day shifts, while staying calm and professional
  • Help create a guest experience that feels thoughtful, steady, and well cared for
What We're Looking For
We are looking for someone who is warm, dependable, and genuinely loves taking care of people while keeping things running smoothly.
The Qualities That Matter Most
  • A warm and positive presence
  • Empathy and emotional awareness
  • Professionalism and strong personal accountability
  • Proactive, service-minded energy
  • The ability to stay calm, kind, and clear under pressure
Skills + Strengths
  • Strong verbal and written communication
  • Excellent active listening and professional phone etiquette
  • Organization and time management
  • Comfort managing calendars, bookings, and multiple priorities at once
  • Technical confidence with scheduling software, Microsoft Office, and data entry
  • Adaptability in a fast-moving environment
  • Attention to detail and follow-through
  • Dependability and the ability to work independently when needed
What Makes Someone Great in This Role
Our strongest Wellness Coordinators are more than friendly - they are steady, thoughtful, and deeply reliable.
They bring:
  • Calm leadership - you help set the tone for the day
  • Ownership - you notice what needs attention and follow through
  • Care for people - you make guests and teammates feel supported
  • Attention to detail - you protect the experience by catching the small things
  • Good judgment - you know when to handle something and when to ask for help
Why Precision Wellness
This is a place for people who want their work to matter.
A place where hospitality and professionalism go hand in hand.
A place where details matter because people matter.
A place where the front desk is not "just admin" - it is part of the care experience.
A place where you can grow, contribute, and be part of something thoughtful and high-standard.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Flexible schedule
  • Professional development assistance
  • Referral program
  • Wellness program

Precision Wellness is an equal opportunity employer.
We hire for character, competence, and coachability.

Apply