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Help Desk Manager Jobs in Raymore, MO (NOW HIRING)

LTC Help Desk Technician

Olathe, KS · On-site

$19 - $25.50/hr

About the Role Are you someone who loves figuring out why the Wi-Fi is acting up, enjoys being the "tech-savvy friend," and gets a kick out of solving problems? We're looking for a Help Desk ...

This role ensures the seamless operation of critical systems, supports the Service Desk Manager with essential reporting and metrics and leads cross-functional projects that require Service Desk ...

Trade Desk Associate

Overland Park, KS

$18.25 - $24.75/hr

... Desk Manager. Your responsibilities will be: Platform Monitoring & Operations Support * Assist with daily system checks and review of audit logs under the guidance of senior team members to help ...

Trade Desk Associate

Overland Park, KS · On-site

$17.50 - $23.75/hr

... Desk Manager. Your responsibilities will be: Platform Monitoring & Operations Support * Assist with daily system checks and review of audit logs under the guidance of senior team members to help ...

Trade Desk Associate

Kansas City, MO

$18 - $24.50/hr

... Desk Manager. Your responsibilities will be: Platform Monitoring & Operations Support * Assist with daily system checks and review of audit logs under the guidance of senior team members to help ...

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

... Desk Manager. Your responsibilities will be: Platform Monitoring & Operations Support * Assist with daily system checks and review of audit logs under the guidance of senior team members to help ...

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Help Desk Manager information

See Raymore, MO salary details

$37.7K

$84.1K

$125K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Raymore, MO is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $100,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

What are the most commonly searched types of Help Desk jobs in Raymore, MO?

The most popular types of Help Desk jobs in Raymore, MO are:

What are popular job titles related to Help Desk Manager jobs in Raymore, MO?

For Help Desk Manager jobs in Raymore, MO, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Raymore, MO look for?

The top searched job categories for Help Desk Manager jobs in Raymore, MO are:

What cities near Raymore, MO are hiring for Help Desk Manager jobs?

Cities near Raymore, MO with the most Help Desk Manager job openings:

Infographic showing various Help Desk Manager job openings in Raymore, MO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $84,144 per year, or $40.5 per hour.

Help Desk Technician

Kansas City, KS • On-site

Healthcare Support Staffing
Recruiting and Staffing Services • 201 - 500 employees

$19.25 - $26/hr

Full-time

Re-posted 25 days ago


Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the position for you!

Daily Responsibilities:  

Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.

Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.

Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.

Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).


Qualifications

1 - 2 years of experience from a tech support setting or a Associates degree in Computer Systems related degree

Microsoft Certified Windows 7, Configuring (70-680)

Experience in a Call Center or Service Desk Environment- Required

High School Diploma


Additional Information

Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered "yes" to any of these questions - this is the Medical Office Admin position for you!

If you are interested, reach out to me at 407-434-0381.

The greatest compliment to our business is a referral.If you know of someone looking for a new opportunity, please pass along my contact information!



Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

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