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Help Desk Manager Jobs in Raymore, MO (NOW HIRING)

Cboe Global Markets

Trade Desk Specialist

Kansas City, MO

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide exchange platform support including equity listing process management; service cancel order ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

Cboe Global Markets

Trade Desk Specialist

Overland Park, KS

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide exchange platform support including equity listing process management; service cancel order ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

Cboe Global Markets

Trade Desk Specialist

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide exchange platform support including equity listing process management; service cancel order ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Report any safety issues or concerns to management. * Be responsible for maintaining quality standards on all projects. Requirements: * High school diploma or equivalent. * Up to 1-year help desk ...

hendersonco

Service Desk Supervisor

Kansas City, MO · On-site

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... The supervisor actively manages ticket flow, service levels, and team performance while identifying ...

hendersonco

Service Desk Supervisor

Lenexa, KS · On-site

The Service Desk Supervisor is a working leader responsible for the day-to-day operation ... The supervisor actively manages ticket flow, service levels, and team performance while identifying ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Report any safety issues or concerns to management. * Be responsible for maintaining quality standards on all projects. Requirements: *  High school diploma or equivalent. * Up to 1-year help desk ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Report any safety issues or concerns to management. * Be responsible for maintaining quality standards on all projects. Qualifications * High school diploma or equivalent. * Up to 1-year help desk ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Report any safety issues or concerns to management. * Be responsible for maintaining quality ...

Henderson Engineers

Service Desk Supervisor

Lenexa, KS · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Proven ability to manage ticket flow, effectively prioritize work, and maintain operational ... Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.

Axos Bank

Sr. IT Manager

Overland Park, KS · On-site

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desktop Engineering & Help Desk * Direct the Desktop Engineering team in deploying, configuring, and maintaining end-user devices and software. * Implement and manage endpoint management tools (e.g ...

Leidos

Enterprise Service Desk Specialist

Kansas City, MO · On-site

$29.37/hr

... management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. What will you do as a Help Desk Support Representative? You will ...

Cargo Largo

I. T. Technical Support

Independence, MO · On-site

$41K - $54K/yr

This role goes beyond the typical help desk where you're relegated to phone/e-mail support. You'll ... Supportive Management. You'll be empowered. Yet, when the need arises, you'll have excellent ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raymore, MO

Help Desk Manager information

See Raymore, MO salary details

$37.7K

$84.1K

$125K

How much do help desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for help desk manager in Raymore, MO is $84,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $100,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Raymore, MO?

The most popular types of Help Desk jobs in Raymore, MO are:

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For Help Desk Manager jobs in Raymore, MO, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Raymore, MO look for?

The top searched job categories for Help Desk Manager jobs in Raymore, MO are:

What cities near Raymore, MO are hiring for Help Desk Manager jobs?

Cities near Raymore, MO with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raymore, MO as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $84,144 per year, or $40.5 per hour.

Service Desk Technician (Kansas City, MO) with Security Clearance

22nd Century Technologies, Inc.

Kansas City, MO • On-site

Other

Re-posted 4 days ago

Job description

Position : Help Desk Technician
Client: USMC
Location : Kansas City, MO
• Clearance: o Secret
• Certification:
o Security+ (IAT Level ll) Requirements:
• 2-3 years min of service desk experience
• Experience in technical Help Desk environment.
• Experience working within an Active Directory environment
• Experience in troubleshooting issues with Windows 7 and 10 operating system
• Experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
• Experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
• Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
• Experience with hardware components such as hard drives, power supplies, and motherboards.
• Excellent oral and written communication skills.
• Excellent phone etiquette.
• Strong technical aptitude including excellent troubleshooting skills.
• Ability to work with users that have limited technical knowledge.
• Ability to instruct users utilizing verbal communication.
• Ability to work in a fast-paced, dynamic environment.
• Ability to interface with all levels of management.
• Excellent time management, scheduling, and organizational skills.
• Ability to work well independently or in a team setting.

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