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Help Desk Manager Jobs in Forsyth, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Manage daily, weekly or monthly goals set by management * Troubleshoot computer and printer issues on-site in the Corporate Office * Pack equipment for shipment to retail locations * Unpack and ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Manage domain file structures and system assets.Provide help desk support by troubleshooting hardware, software, network, and application issues.Install, configure, and maintain desktops, laptops ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership ...

Vision Clinic P.C.

Front Desk Receptionist

Branson, MO · On-site

$16 - $18/hr

Do you love helping others and being the friendly face they remember? At Vision Clinic, we are ... Managing check-ins and check-outs efficiently. * Scheduling appointments with accuracy and ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership ...

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$11.75 - $15.25/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$12.75 - $16.25/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

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Help Desk Manager information

See Forsyth, MO salary details

$33.1K

$74K

$110K

How much do help desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for help desk manager in Forsyth, MO is $74,044.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $88,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Forsyth, MO are hiring for Help Desk Manager jobs?

Cities near Forsyth, MO with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

IT Help Desk Specialist

Battlefield, MO • On-site

russcellinc
Computer and Electronic Product Manufacturing • 501 - 1,000 employees

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Recommended by parents

Respectful managers

Learn more about russcellincexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Russell Cellular logo

About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

View All Russell Cellular Jobs

What Russell Cellular employees say

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Benefits

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