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Part Time Help Desk Jobs in Springfield, MO (NOW HIRING)

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Part Time Help Desk information

See Springfield, MO salary details

$9

$18

$30

How much do part time help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for part time help desk in Springfield, MO is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Help Desk professional, and why are they important?

To thrive as a Part Time Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by part-time help desk staff, and how can they effectively manage them?

Part-time help desk staff often face challenges such as balancing fluctuating workloads, quickly adapting to rapidly changing technical issues, and staying updated on company processes with limited hours. Effective time management, proactive communication with full-time team members, and leveraging knowledge bases can help overcome these hurdles. Additionally, maintaining detailed notes and regularly participating in team meetings or training sessions, even on a flexible schedule, can ensure continuity and provide better support to end-users.

What is the difference between Part Time Help Desk vs Part Time IT Support Specialist?

AspectPart Time Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentOffice or remote, customer-facingOffice, remote, or on-site, technical troubleshooting
Employer UsageHelp desk teams, MSPs, corporate ITIT departments, service providers, tech companies
Search & Comparison IntentYesYes

Both roles involve technical support, troubleshooting, and customer service. The Part Time Help Desk typically focuses on basic user issues and ticket management, while the Part Time IT Support Specialist may handle more complex technical problems and system maintenance. The roles often overlap but differ in technical depth and scope.

What are part time help desk jobs?

Part time help desk jobs involve providing technical support and assistance to customers or employees, but on a reduced hours schedule compared to full-time positions. Individuals in these roles help troubleshoot and resolve issues related to computers, software, networks, or other technology, either over the phone, via email, or in person. Part time help desk positions are ideal for students, those seeking flexible work, or individuals balancing other commitments. They require good communication skills, basic technical proficiency, and a customer-oriented attitude.
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Part Time Help Desk jobs? Cities near Springfield, MO with the most Part Time Help Desk job openings:
Part Time Help Desk jobs near you
Infographic showing various Part Time Help Desk job openings in Springfield, MO as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,438 per year, or $19 per hour.
TAC Outfitter Experience, Part-Time

TAC Outfitter Experience, Part-Time

Bass Pro Shops

Springfield, MO • On-site

Part-time

Dental, Vision, Retirement, PTO

Posted 5 days ago

Bass Pro Shops rating

6.5

Company rating: 6.5 out of 10

Based on 426 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

POSITION SUMMARY:
The Technical Assistance Center (TAC) team provides technical support to the company's end users over the phone, in person, or remotely via remote access software. Responsibilities for Outfitter Experience include creation of incident tickets, providing front line technical support and other daily tasks and project tasks as assigned.
ESSENTIAL FUNCTIONS:
  • Provides front line technical support via phone, email, and chat.
  • Provides password support using tools, such as, Microsoft Active Directory.
  • Works within remote management tools to find information and deploy resolution to endpoints.
  • Maintains ticket creation and management.
  • Stages automated messages and communications to end users.
  • Creates knowledge base articles based on day-to-day ticket resolution.
  • ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: Diploma/GED
  • Preferred Degree: BS Degree in Computer Science or Related Field
  • Certificate(s) or License(s): CompTIA and ITIL certifications are preferred.
  • Experience: 2 years of experience in a call center or customer service environment

KNOWLEDGE, SKILLS AND ABILITY:
  • Intermediate knowledge of computing systems including, but not limited to: Microsoft and Apple operating systems, Microsoft Office, Microsoft Active Directory, as well as ability to learn new systems as they are implemented into the enterprise.
  • Ability to provide world-class customer service to end-users via an omni-channel communication approach. Ability to explain complex technical solutions in a precise, simplified manner.
  • Flexibility and a passion to grow and learn. Ability to balance role expectations with other initiatives and projects.

TRAVEL REQUIREMENTS:
  • Some initial requirements may be present for training but not regularly.

PHYSICAL REQUIREMENTS:
  • Regularly performs computer work, stands and sits.
  • Occasionally walks.
  • Seldom/never lifts up to 50lbs.

INDEPENDENT JUDGEMENT:
  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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