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Help Desk Jobs in Springfield, MO (NOW HIRING)

Urban Air Adventure Parks

Team Member

Springfield, MO

$10.75 - $13.75/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Urban Air Adventure Park

Team Member

Springfield, MO · On-site

$10.75 - $13.75/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never ...

Hanger, Inc.

Patient Access Coordinator

Springfield, MO · On-site

$14.25 - $18/hr

Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels ... The ideal candidate will have a background in front desk or reception work with strong ...

Hanger, Inc.

Patient Access Coordinator

Springfield, MO · On-site

$14.25 - $18/hr

Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels ... The ideal candidate will have a background in front desk or reception work with strong ...

Food 4 Less

OFFICE CLERK

Springfield, MO · On-site

$14 - $18.25/hr

Service Desk Procedures - I supervise Service Desk and financial services procedures including ... I actively look for ways to help others by following our SMILE Program guidelines. * Integrity - I ...

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Harp's Food Stores

Office Clerk

Springfield, MO · On-site

$13 - $16.75/hr

Service Desk Procedures - I supervise Service Desk and financial services procedures including ... I actively look for ways to help others by following our SMILE Program guidelines. Integrity - I ...

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Help Desk information

See Springfield, MO salary details

$11

$21

$30

How much do help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for help desk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Springfield, MO? The most popular types of Help Desk jobs in Springfield, MO are:
What are popular job titles related to Help Desk jobs in Springfield, MO? For Help Desk jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Springfield, MO look for? The top searched job categories for Help Desk jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Help Desk jobs? Cities near Springfield, MO with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Springfield, MO as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.
System Administrator II-1

System Administrator II-1

O'Reilly Auto Parts

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

O'Reilly Auto Parts rating

5.3

Company rating: 5.3 out of 10

Based on 1,865 frontline employees who took The Breakroom Quiz

549th of 727 rated retailers

Job description

The System Admin II monitors system hardware, network, and infrastructure software performance, solves problems, and suggests improvements. This position manages authorized access to system resources with a heavy focus on Linux environments and evolving Cloud (GCP/Azure) infrastructures. A successful candidate demonstrates a high aptitude for learning and a proactive attitude toward maintaining system stability.
Responsibilities and Duties
  • System Maintenance: Complete operational tasks including data management, incident logging, systems monitoring, and disaster recovery. Perform critical system patching and environment changes.
  • Infrastructure Support: Support the day-to-day infrastructure and networks, with a primary focus on Linux administration and growing exposure to GCP or Azure cloud environments.
  • Issue Resolution: Provide initial fault isolation and support for technical issues; propose resolutions for approval by senior colleagues to ensure prompt system uptime.
  • Security & Compliance: Support the implementation of security measures (firewalls, encryption) and monitor performance to notify security experts of any vulnerabilities.
  • User Support: Provide advice and assistance to users to resolve basic queries and ensure application/website capabilities are understood by the business.
  • Continuous Learning: Actively develop own capabilities through formal training and coaching, specifically focusing on CI/CD pipelines and cloud technologies to stay abreast of industry trends.
  • On-Call & Scheduling: Participate in a 6 to 8-week on-call rotation (on for one week). Maintain flexibility for Monday-Friday daytime responsibilities alongside required evening maintenance windows.

Skills
Required:
  • Linux Foundations: Proficiency in monitoring, diagnosing, and fixing problems within Linux-based operating systems.
  • Cloud Navigation: Ability to navigate and manage cloud-based infrastructure (GCP preferred, Azure acceptable), including virtual machines and storage.
  • Modern DevOps Awareness: Basic understanding of CI/CD pipelines and the desire to integrate these into standard workflows.
  • Technical Troubleshooting: Identifies and resolves hardware, software, and network problems in line with prescribed solution options.
  • System Security: Maintains systems/services integrity, compliance, and continuity through proactive monitoring.
  • Adaptability & Aptitude: Ability to shift mindsets quickly to assess facts, learn new technologies (Aptitude), and maintain a positive, growth-oriented approach (Attitude).
  • Execution: Reviews requirements to develop appropriate action plans for software installation, configuration, and environment management.

Education & Experience
  • Education: Bachelor's Degree or Equivalent Level.
  • Experience: Experienced practitioner able to deal with the majority of situations (3 to 6 years preferred in a technical environment).
  • Managerial Experience: Basic experience of coordinating the work of others or managing help-desk workflows (4 to 6 months).

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.

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