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Senior It Help Desk Jobs in Springfield, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

OCH

IT Support Tech II

Springfield, MO · On-site

$52 - $68/hr

Ozarks Community Hospital (OCH), located in Springfield, Missouri is seeking a IT Support ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Provide help desk support by troubleshooting hardware, software, network, and application issues.

Simmons Bank

IT Business Partner

Springfield, MO · On-site

Act as a trusted advisor and advocate for assigned business units while helping align expectations between the business and IT. * Help business partners navigate IT services, capabilities, processes ...

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All JobsIt Help Desk JobsSenior It Help Desk JobsSenior It Help Desk Jobs in Springfield, MO

Senior It Help Desk information

See Springfield, MO salary details

$56.4K

$99.8K

$136.4K

How much do senior it help desk jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior it help desk in Springfield, MO is $99,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $112,300.00 per year, depending on experience, location, and employer.

What is a senior IT help desk professional?

Senior IT Help Desk professionals are experienced technical support specialists who assist users with hardware, software, and network issues. They handle complex technical problems, provide guidance to junior help desk staff, and may be involved in developing support procedures. Their role often includes troubleshooting, resolving escalated tickets, and ensuring high levels of customer satisfaction. In addition, they may participate in training, documentation, and the implementation of new technologies to improve IT support processes.

What are the key skills and qualifications needed to thrive as a senior IT help desk professional?

To thrive as a Senior IT Help Desk professional, you need advanced troubleshooting abilities, strong knowledge of operating systems and networks, and typically a degree in information technology or relevant certifications like CompTIA A+, Network+, or Microsoft MCP. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for efficient problem resolution. Exceptional communication, patience, and leadership skills help you guide users and mentor junior technicians. These skills ensure rapid issue resolution, high user satisfaction, and smooth IT operations within organizations.

What are some common challenges faced by senior IT help desk professionals, and how can they effectively address them?

Senior IT Help Desk professionals often encounter challenges such as managing complex technical issues, prioritizing multiple support requests, and mentoring junior team members. To address these, it's important to maintain strong communication skills, use effective ticketing systems, and stay updated with the latest technologies. Additionally, collaborating with other IT teams and proactively documenting solutions can help streamline support processes and enhance overall team performance.

What is the difference between Senior It Help Desk vs Help Desk Technician?

AspectSenior It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Experience3+ years, troubleshooting complex issues1-2 years, basic support tasks
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, mentoring, escalationBasic user support, ticket resolution

Senior It Help Desk roles typically require more experience, certifications, and involve handling complex issues, mentoring staff, and working in corporate IT environments. Help Desk Technicians focus on basic support tasks and initial troubleshooting. The senior role offers greater responsibility and technical depth.

What are the most commonly searched types of It Help Desk jobs in Springfield, MO?

The most popular types of It Help Desk jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Senior It Help Desk jobs?

Cities near Springfield, MO with the most Senior It Help Desk job openings:

Senior It Help Desk jobs near you
Infographic showing various Senior It Help Desk job openings in Springfield, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $99,798 per year, or $48 per hour.

IT Help Desk Specialist

russcellinc

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Russell Cellular rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What Russell Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Russell Cellular logo

About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

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