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Senior It Help Desk Jobs (NOW HIRING)

Koniag, Inc.

IT Help Desk

Carlsbad, NM · On-site

Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: * Requires 4 ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...

kgs

IT Help Desk

Carlsbad, NM · On-site

Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: * Requires 4 ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...

kgs

IT Help Desk

Carlsbad, NM · On-site

Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager. Education: * Requires 4 ... Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano ... Identify patterns of recurring incidents across the store network; escalate to senior IT/third ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

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Senior It Help Desk information

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$150K

How much do senior it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for senior it help desk in the United States is $109,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior IT Help Desk professional, and why are they important?

To thrive as a Senior IT Help Desk professional, you need advanced troubleshooting abilities, strong knowledge of operating systems and networks, and typically a degree in information technology or relevant certifications like CompTIA A+, Network+, or Microsoft MCP. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for efficient problem resolution. Exceptional communication, patience, and leadership skills help you guide users and mentor junior technicians. These skills ensure rapid issue resolution, high user satisfaction, and smooth IT operations within organizations.

What are some common challenges faced by Senior IT Help Desk professionals, and how can they effectively address them?

Senior IT Help Desk professionals often encounter challenges such as managing complex technical issues, prioritizing multiple support requests, and mentoring junior team members. To address these, it's important to maintain strong communication skills, use effective ticketing systems, and stay updated with the latest technologies. Additionally, collaborating with other IT teams and proactively documenting solutions can help streamline support processes and enhance overall team performance.

What are Senior IT Help Desk professionals?

Senior IT Help Desk professionals are experienced technical support specialists who assist users with hardware, software, and network issues. They handle complex technical problems, provide guidance to junior help desk staff, and may be involved in developing support procedures. Their role often includes troubleshooting, resolving escalated tickets, and ensuring high levels of customer satisfaction. In addition, they may participate in training, documentation, and the implementation of new technologies to improve IT support processes.

What is the difference between Senior It Help Desk vs Help Desk Technician?

AspectSenior It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Experience3+ years, troubleshooting complex issues1-2 years, basic support tasks
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, mentoring, escalationBasic user support, ticket resolution

Senior It Help Desk roles typically require more experience, certifications, and involve handling complex issues, mentoring staff, and working in corporate IT environments. Help Desk Technicians focus on basic support tasks and initial troubleshooting. The senior role offers greater responsibility and technical depth.

What cities are hiring for Senior It Help Desk jobs? Cities with the most Senior It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Senior It Help Desk jobs? States with the most job openings for Senior It Help Desk jobs include:
Senior It Help Desk jobs near you
IT Help Desk

IT Help Desk

Koniag, Inc.

Carlsbad, NM • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Works under the general direction of the IT Operations Manager
  • Provides top-tier support to end users for either workstation and server applications and/or hardware.
  • Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems.
  • Reproduces issues to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager.

Education:
  • Requires 4 years of relevant experience in an IT-related position. Up to 1 year of accredited university and/or college education in Computer Science or a related field may be substituted for 2 years of relevant experience.
  • The substitution of education for relevant experience for this labor category must be approved by the government on a case-by-case basis.
  • CompTIA certifications such as IT Technician, A+, Security +, and/or Network + are highly desirable

Experience:
  • The candidate must possess 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or remote support.
  • Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors.
  • Proven ability to assist a wide variety of end users with a wide range of issues including, but not limited to, VOIP, desktop, Operating System, hardware, software, E-Mail, and other technology related issues.
  • Ability to identify and correct reoccurring issues relating to networks and workstations.
  • Participate in end user training sessions to brief staff on cyber-related events as well as upcoming technology rollouts.
  • Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.
  • Plan and execute small projects such as workstation rollouts, training room setups, and video teleconference (VTC) configuration/administration.

Requirements:
  • Complete training and briefings as directed.

Security Requirement:
  • Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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