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Senior It Help Desk Jobs (NOW HIRING)

LTC

IT Help Desk Technician

Wichita, KS · On-site

Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail ... Escalate complex issues to senior IT staff when necessary. * Follow IT policies and procedures to ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Enterfusion

IT Help Desk Technician

Orlando, FL

$48K - $65K/yr

Escalate complex issues to senior IT staff. * Help with software upgrades, maintain IT equipment ... The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$36K - $45K/yr

We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that ...

Amrize

IT Help Desk

Franklin, IN

$18.22 - $24.62/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

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Senior It Help Desk information

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$109.7K

$150K

How much do senior it help desk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior it help desk in the United States is $109,713.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior IT help desk professional?

To thrive as a Senior IT Help Desk professional, you need advanced troubleshooting abilities, strong knowledge of operating systems and networks, and typically a degree in information technology or relevant certifications like CompTIA A+, Network+, or Microsoft MCP. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential for efficient problem resolution. Exceptional communication, patience, and leadership skills help you guide users and mentor junior technicians. These skills ensure rapid issue resolution, high user satisfaction, and smooth IT operations within organizations.

What is the difference between Senior It Help Desk vs Help Desk Technician?

AspectSenior It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+ often preferred
Experience3+ years, troubleshooting complex issues1-2 years, basic support tasks
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, mentoring, escalationBasic user support, ticket resolution

Senior It Help Desk roles typically require more experience, certifications, and involve handling complex issues, mentoring staff, and working in corporate IT environments. Help Desk Technicians focus on basic support tasks and initial troubleshooting. The senior role offers greater responsibility and technical depth.

What is a senior IT help desk professional?

Senior IT Help Desk professionals are experienced technical support specialists who assist users with hardware, software, and network issues. They handle complex technical problems, provide guidance to junior help desk staff, and may be involved in developing support procedures. Their role often includes troubleshooting, resolving escalated tickets, and ensuring high levels of customer satisfaction. In addition, they may participate in training, documentation, and the implementation of new technologies to improve IT support processes.

What are some common challenges faced by senior IT help desk professionals, and how can they effectively address them?

Senior IT Help Desk professionals often encounter challenges such as managing complex technical issues, prioritizing multiple support requests, and mentoring junior team members. To address these, it's important to maintain strong communication skills, use effective ticketing systems, and stay updated with the latest technologies. Additionally, collaborating with other IT teams and proactively documenting solutions can help streamline support processes and enhance overall team performance.
What cities are hiring for Senior It Help Desk jobs? Cities with the most Senior It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Senior It Help Desk jobs? States with the most job openings for Senior It Help Desk jobs include:
Senior It Help Desk jobs near you

IT Help Desk Technician

LTC

Wichita, KS • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: IT Help Desk Technician
Location: On-Site
Position Summary:
We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization's IT systems and users. This on-site role involves installing, maintaining, and troubleshooting hardware and software systems, assisting with printer and workstation issues, managing service desk tickets, and supporting various corporate IT operations.
Key Responsibilities:
  • Install, configure, and update Windows operating systems and standard corporate software applications.
  • Set up and troubleshoot network and local printers; order and manage printer supplies as needed.
  • Troubleshoot hardware and software issues on desktops, laptops, and other peripheral devices.
  • Manage and resolve service desk tickets in a timely and professional manner, documenting actions and resolutions accurately.
  • Monitor and review audit logs and SIEM (Security Information and Event Management) tools to assist in identifying potential issues or security incidents.
  • Provide end-user support and training, including clear communication with non-technical users.
  • Perform new hire onboarding tasks such as setting up user accounts, email, and workstation hardware.
  • Support inventory tracking and asset management of IT equipment.
  • Escalate complex issues to senior IT staff when necessary.
  • Follow IT policies and procedures to ensure security, compliance, and operational standards are maintained.
  • Assist with IT projects, system upgrades, and maintenance tasks as assigned.

Requirements:
  • Proven experience in a help desk or IT support role.
  • Strong knowledge of Windows OS and Microsoft Office Suite.
  • Working Knowledge of Power Apps and Power BI
  • Familiarity with Active Directory, basic networking, and remote support tools.
  • Excellent troubleshooting skills and attention to detail.
  • Strong verbal and written communication skills; ability to communicate technical issues clearly to end-users.
  • Ability to prioritize tasks and work independently or as part of a team.
  • Experience working with ticketing systems and IT asset management is a plus.
  • Must be able to lift and move IT equipment as needed.

Work Environment:
  • This is a full-time, HOURLY, on-site position.
  • May require occasional after-hours support during critical incidents or maintenance windows.

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