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It Helpdesk Manager Jobs in Springfield, MO (NOW HIRING)

Capstone IT

IT Support Analyst

Springfield, MO

$18 - $22/hr

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic ... Communicate directly with store staff, field management, and corporate users. Provide phone-based ...

Simmons Bank

IT Business Partner

Springfield, MO

... help ensure IT services and capabilities are aligned to support business goals. This position serves as a trusted advisor, relationship manager, and advocate for assigned business units. The ...

CoxHealth

IT Manager - Telecommunications

Springfield, MO · On-site

$86K - $106K/yr

Benefits | CoxHealth The IT Manager manages multiple IT teams and is responsible for the implementation, management, optimization, and support of applications, systems, infrastructure, and/or ...

Coxhealth

IT Manager - Telecommunications

Springfield, MO

$86K - $106K/yr

Benefits | CoxHealth The IT Manager manages multiple IT teams and is responsible for the implementation, management, optimization, and support of applications, systems, infrastructure, and/or ...

CoxHealth

IT Manager - Telecommunications

Springfield, MO

$86K - $106K/yr

Benefits | CoxHealth The IT Manager manages multiple IT teams and is responsible for the implementation, management, optimization, and support of applications, systems, infrastructure, and/or ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Manage daily, weekly or monthly goals set by management * Troubleshoot computer and printer issues ... information, pregnancy, or any other protected characteristic as outlined by federal, state, or ...

US Navy

Information Technology Professional

Ozark, MO · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

O'Reilly Auto Parts

IT Project Auditor

Springfield, MO · On-site

ESSENTIAL JOB FUNCTIONS Assist in the process of project scoping with IT Management to determine which projects require Internal Audit Support. Establish audit objectives, scope and methodology by ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Ozarks Community Hospital (OCH), located in Springfield, Missouri is seeking a IT Support ... Manage domain file structures and system assets. * Provide help desk support by troubleshooting ...

Aramark

IT Analyst

Springfield, MO · On-site

For more information on Aramark's Student Nutrition food service programs, please visit - Link here ... helping you reach your full potential. Learn more about working here at or connect with us on ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Springfield, MO

It Helpdesk Manager information

See Springfield, MO salary details

$34.1K

$76.2K

$113.2K

How much do it helpdesk manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for it helpdesk manager in Springfield, MO is $76,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $91,000.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Springfield, MO? The most popular types of It Helpdesk jobs in Springfield, MO are:
What are popular job titles related to It Helpdesk Manager jobs in Springfield, MO? For It Helpdesk Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Springfield, MO look for? The top searched job categories for It Helpdesk Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for It Helpdesk Manager jobs? Cities near Springfield, MO with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you

IT Support Analyst

Capstone IT

Springfield, MO

$18 - $22/hr

Other

Posted 24 days ago

Job description

Job Description IT Support Analyst (JOB-4670) Location: Onsite; Springfield, MO Employment Type: Contract-to-Hire Pay: $18-$22/hr. (W2) This is a Onsite position based in Springfield, Missouri. We are unable to provide visa sponsorship or work with 3rd parties (C2Cs) for this opportunity.

Capstone IT is partnering with our client to build a team of IT Support Analysts who will serve as the first point of contact for technical software, hardware, network, and operational support issues. In this role, you'll diagnose problems, guide users through step-by-step solutions, and provide clear, professional communication in a call center environment. More complex issues will be escalated to the next level of support.

Top 4 Skills IT Help Desk / Tier 1 Technical Support Troubleshooting (hardware, software, basic network) Point of Sale (POS) system support Phone-based customer support Responsibilities Ensure continuous operation of store Point of Sale systems, servers, and network devices. Communicate directly with store staff, field management, and corporate users. Provide phone-based technical support for computer systems, software, hardware, and store operations - support is available 24/7.

Spend approximately 80% of time in the phone queue. Perform first-level troubleshooting for servers, telephony, LAN, and WAN issues. Identify and analyze problems; implement effective solutions.

Escalate advanced technical issues as needed. Support installation, modification, and repair of hardware over the phone. Deliver excellent customer service and overflow support for other departments after hours.

Assist with technology project implementations. Required Skills & Experience Strong interpersonal and communication skills; able to clearly explain procedures over the phone or in writing. Critical thinking and troubleshooting abilities.

Flexible work schedule, including early shifts and one weekend day (with four weekdays). Strong customer service focus. Ability to work independently and in a team environment.

Basic technical/computer knowledge. Preferred Qualifications Bilingual verbal and written communication skills. CompTIA Linux+ or equivalent certification.

Cisco CCENT or higher certification. Associate degree or higher preferred OR at least 1 year of help desk experience. Additional Details This is a contract-to-hire position.

Candidates must be available for full-time, W2 employment with Capstone IT before converting to direct hire with our client after a performance evaluation period. This opportunity is ideal for entry to junior-level IT professionals with 1-5 years of experience in Customer Support, IT Help Desk, or Desktop Support. Capstone IT is an EEO Employer Our website: https://www.capstonec.com Like us on Facebook: https://www.facebook.com/CapstoneITStaffingSolutions Follow us on Twitter: https://twitter.com/capstone__IT Connect with us on LinkedIn: https://www.linkedin.com/company/capstone-it-omaha-kansas-city

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