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Entry Level It Helpdesk Jobs in Springfield, MO (NOW HIRING)

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

russcellinc

IT Help Desk Specialist

Springfield, MO

$15/hr

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected ...

US Navy

Information Technology Professional

Ozark, MO · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted • Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Springfield, MO

Entry Level It Helpdesk information

See Springfield, MO salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO?

The most popular types of It Helpdesk jobs in Springfield, MO are:

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For Entry Level It Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:

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The top searched job categories for Entry Level It Helpdesk jobs in Springfield, MO are:

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Cities near Springfield, MO with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $45,313 per year, or $21.8 per hour.

IT Helpdesk Technician

The Larson Group

Strafford, MO • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Job description

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with Business Systems Manager, Departmental Managers and other operational technology units to achieve dealership operational efficiencies and daily operations up-time.

Provide level one and two user support to correct technical problems assigned by Helpdesk Manager and Business Systems Manager. Assist in maintenance, installation, and upgrades to company-wide system PC software and hardware.

What We Offer:

  • Paid Time Off
  • Paid Holidays
  • Medical, Dental and Basic Life
  • 401K with employer contribution
  • Bi-weekly Pay Schedule
  • Opportunity for advancement and Career Development

Responsibilities:

  • Responds to telephone calls, email and personnel requests for technical support for both CDK (automotive dealer management system) and desktop support for all other applications.

  • Documents and monitors problems thoroughly and accurately to ensure a timely resolution.

  • Identifies, analyzes, and resolves a high percentage of employee's technical computer-related problems related to CDK and/or DMS Systems

  • Assist Managers with training and coordination of new products, upgrades, and problem areas of dealership operations.

  • Superior customer care skills, interpersonal communication, and excellent oral, written, typing and telephone skills.

  • Working knowledge of Windows desktop software and operating systems.

  • Basic knowledge of network connectivity and cyber security technologies.

  • Familiar with various dealership technologies (eCAT, OEM systems, Point of Sale, Inventory, and reporting/BI)

  • Familiar with reporting systems, business intelligence, databases, and A.I. is a plus

  • Excellent organizational and interpersonal skills a must.

  • Ability to be on call 24x7 on a rotating basis.

  • Excellent skills in Excel, Word, Outlook, and other productivity applications

  • Ability to adapt and learn applications quickly and thoroughly to meet pre-established deadlines.

  • Ability to work effectively as part of a team.

Qualifications:

  • Bachelor's or associate degree in business, technology, marketing, accounting, or related disciplines

    OR 2-4 years' experience in a customer support roll in automotive, technical certifications, or relevant combination of education, training, and experience.

*Please note this is a safety-sensitive position

The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.

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