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Entry Level It Helpdesk Jobs in Springfield, MO (NOW HIRING)

Forvis Mazars

Intern Audit Summer 2027

Springfield, MO · On-site

$13.75 - $18.25/hr

... help you decide whether you want to start your career in audit or tax, or even whether public accounting is right for you. You will work on client engagements like those assigned to our entry-level ...

Forvis Mazars

Intern Audit Winter 2027

Springfield, MO · On-site

$13.75 - $18.25/hr

... help you decide whether you want to start your career in audit or tax, or even whether public ... You will work on client engagements like those assigned to our entry-level associates, gaining ...

Forvis Mazars

Intern Audit Winter 2028

Springfield, MO · On-site

$13.75 - $18.25/hr

... help you decide whether you want to start your career in audit or tax, or even whether public ... You will work on client engagements like those assigned to our entry-level associates, gaining ...

Forvis Mazars

Intern Audit Summer 2028

Springfield, MO · On-site

$13.75 - $18.25/hr

... help you decide whether you want to start your career in audit or tax, or even whether public ... You will work on client engagements like those assigned to our entry-level associates, gaining ...

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Entry Level It Helpdesk information

See Springfield, MO salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level it helpdesk in Springfield, MO is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.61 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MO?

The most popular types of It Helpdesk jobs in Springfield, MO are:

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For Entry Level It Helpdesk jobs in Springfield, MO, the most frequently searched job titles are:

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What cities near Springfield, MO are hiring for Entry Level It Helpdesk jobs?

Cities near Springfield, MO with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Springfield, MO as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,802 per year, or $21.1 per hour.

System Administrator I (Onsite)

JMARK - IT Support and IT Services

Springfield, MO • On-site

Full-time

Re-posted 1 hour ago

Job description

Job Summary:
JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. They are seeking a System Administrator I to serve as the onsite IT resource for a Law Firm Client, providing support and training for day-to-day IT activities. The role involves responding to IT requests, assisting clients with hardware issues, and developing systems to enhance service quality.
Responsibilities:
• Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.
• Responds to IT requests through calls, emails, and tickets
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.
Qualifications:
Required:
• Minimum of two years working in a technical operating capacity
• High School graduate or equivalent required
• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills
Preferred:
• Previous experience working on help desk tickets or desktop support preferred
• Experience handling IT in a Legal/Regulated related environment preferred
• Previous Window Server experience is a plus
• Previous Active Directory experience preferred
• Experience with Pro Law is a plus
Company:
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes. Founded in 1988, the company is headquartered in Springfield, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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