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Senior Computer Support Specialist Jobs in Springfield, MO

Federal Protection Inc

Support Specialist

Springfield, MO · On-site

$38K - $47K/yr

Remote Support Specialist I (In Office) Summary Description: Under the general direction of the ... remote computer access to both End-User Clients and Federal Protection Installers & Service ...

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All JobsComputer Support Specialist JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Springfield, MO

Senior Computer Support Specialist information

See Springfield, MO salary details

$32.3K

$97.9K

$106.9K

How much do senior computer support specialist jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior computer support specialist in Springfield, MO is $97,860.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $106,000.00 per year, depending on experience, location, and employer.

What does a senior computer support specialist do?

A senior computer support specialist provides advanced technical assistance to users, troubleshooting hardware, software, and network issues. They often diagnose complex problems, install and configure systems, and may mentor junior staff while using tools like remote support software and maintaining documentation. This role typically requires strong problem-solving skills and relevant certifications such as CompTIA or Microsoft certifications.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.
What are the most commonly searched types of Computer Support Specialist jobs in Springfield, MO? The most popular types of Computer Support Specialist jobs in Springfield, MO are:
What are popular job titles related to Senior Computer Support Specialist jobs in Springfield, MO? For Senior Computer Support Specialist jobs in Springfield, MO, the most frequently searched job titles are:
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What cities near Springfield, MO are hiring for Senior Computer Support Specialist jobs? Cities near Springfield, MO with the most Senior Computer Support Specialist job openings:
Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Springfield, MO as of June 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $97,860 per year, or $47 per hour.

Support Specialist

Federal Protection Inc

Springfield, MO • On-site

$38K - $47K/yr

Full-time

Re-posted 10 hours ago

Job description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

  • Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
  • Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
  • Use critical thinking skills to guide clients and co-workers to resolution of cases.
  • Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
  • Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
  • Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
  • Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
  • Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
  • Assist and apply with system licenses as needed.
  • Provide End-User client training over phone or video conference during completion of system installation.
  • Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
  • Configure mobile application access for customers and technicians.
  • Other duties as assigned.
  • Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

  • Proficiency in English.
  • Must have good verbal and written communication skills.
  • Customer-oriented.
  • Excellent troubleshooting and problem-solving skills.
  • Good understanding of computer systems.
  • Available to work overtime.
  • Detail oriented
  • Ability to diagnose and resolve basic computer technical issues.
  • Able to climb a ladder and lift up to 50 lbs.
  • Minimum of High School Diploma or GED
  • Be able to work overtime as assigned
  • Be a member of the after-hours and weekend on-call rotation
  • Achieve manufacturer certifications as assigned

Knowledge & Skills:

  • Minimum of High School Diploma or GED
  • Basic electronics knowledge and troubleshooting
  • Basic network fundamentals including LAN/WAN configurations & Port forwarding
  • Prior customer service experience
  • CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

  • Non-Exempt
  • Job Type: Full-time