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Weekend Computer Support Specialist Jobs in Springfield, MO

Federal Protection Inc

Support Specialist

Springfield, MO · On-site

$38K - $47K/yr

... remote computer access to both End-User Clients and Federal Protection Installers & Service ... Be a member of the after-hours and weekend on-call rotation * Achieve manufacturer certifications ...

iSolved

Benefits Support Specialist

Springfield, MO

The isolved Benefits Support Specialist is an integral member of the team that will play a role in partnering with our customers and providing ongoing support. This member will also maintain ongoing ...

isolved

Benefits Support Specialist

Springfield, MO · On-site

The isolved Benefits Support Specialist is an integral member of the team that will play a role in partnering with our customers and providing ongoing support. This member will also maintain ongoing ...

isolved

Benefits Support Specialist

Springfield, MO · On-site

The isolved Benefits Support Specialist is an integral member of the team that will play a role in partnering with our customers and providing ongoing support. This member will also maintain ongoing ...

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Weekend Computer Support Specialist information

See Springfield, MO salary details

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$38

How much do weekend computer support specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for weekend computer support specialist in Springfield, MO is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.12 per hour, depending on experience, location, and employer.

What are the typical challenges faced by Weekend Computer Support Specialists, and how can they prepare for them?

Weekend Computer Support Specialists often encounter unique challenges such as limited access to in-person resources, higher urgency for resolving issues, and supporting users who may have varying technical skills. Since many full-time staff or senior technicians may not be available on weekends, it’s important to be resourceful, document issues thoroughly, and communicate clearly with users and on-call team members. Being proactive in learning remote troubleshooting techniques and familiarizing yourself with common weekend support scenarios will help you succeed in this role.

What are the key skills and qualifications needed to thrive as a Weekend Computer Support Specialist, and why are they important?

To thrive as a Weekend Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and networking, typically backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required for effective problem resolution. Strong communication, patience, and time management skills help you efficiently support users and prioritize multiple requests. These abilities are crucial for quickly resolving technical issues and maintaining high user satisfaction during weekend shifts when resources may be limited.

What does a Weekend Computer Support Specialist do?

A Weekend Computer Support Specialist provides technical assistance and support to users experiencing computer-related issues during weekends. Their responsibilities typically include troubleshooting hardware and software problems, assisting with network connectivity, resolving login or access issues, and providing guidance on technology use. They may work remotely or on-site, supporting either company employees or customers. The goal is to ensure that IT systems run smoothly and users receive timely help outside regular weekday hours.
What are the most commonly searched types of Computer Support Specialist jobs in Springfield, MO? The most popular types of Computer Support Specialist jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Weekend Computer Support Specialist jobs? Cities near Springfield, MO with the most Weekend Computer Support Specialist job openings:
Weekend Computer Support Specialist jobs near you
Support Specialist

Support Specialist

Federal Protection Inc

Springfield, MO • On-site

$38K - $47K/yr

Full-time

Posted 9 days ago

Job description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

  • Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
  • Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
  • Use critical thinking skills to guide clients and co-workers to resolution of cases.
  • Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
  • Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
  • Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
  • Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
  • Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
  • Assist and apply with system licenses as needed.
  • Provide End-User client training over phone or video conference during completion of system installation.
  • Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
  • Configure mobile application access for customers and technicians.
  • Other duties as assigned.
  • Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

  • Proficiency in English.
  • Must have good verbal and written communication skills.
  • Customer-oriented.
  • Excellent troubleshooting and problem-solving skills.
  • Good understanding of computer systems.
  • Available to work overtime.
  • Detail oriented
  • Ability to diagnose and resolve basic computer technical issues.
  • Able to climb a ladder and lift up to 50 lbs.
  • Minimum of High School Diploma or GED
  • Be able to work overtime as assigned
  • Be a member of the after-hours and weekend on-call rotation
  • Achieve manufacturer certifications as assigned

Knowledge & Skills:

  • Minimum of High School Diploma or GED
  • Basic electronics knowledge and troubleshooting
  • Basic network fundamentals including LAN/WAN configurations & Port forwarding
  • Prior customer service experience
  • CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

  • Non-Exempt
  • Job Type: Full-time