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Night Shift Desktop Support Manager Jobs (NOW HIRING)

Rumcsi

$85 - $95/hr

Day Shift - 7.5 Hours (United States of America)## **Key Responsibilities**### **Service Desk ... Manage on-site and remote technical support for desktops, laptops, printers, mobile devices, and ...

Apptad, Inc.

Desktop Support

Houston, TX · On-site

Desktop Support Houston TX * Dealing with hardware and application support queries and issues ... Cell support - tech setup/troubleshooting of cell phones (non mgmt. included) * Setup and ...

TEKsystems

Desktop Support

Waukegan, IL · On-site

$20 - $25/hr

Desktop Support TechnicianPosition Summary The Desktop Support Technician is responsible for ... Mobile Device Management (MDM) * Microsoft Intune * Jamf * Ivanti (MobileIron) * AirWatch

City of New York

DESKTOP SUPPORT SPECIALIST

Brooklyn, NY · On-site

$125K - $150K/yr

Under the general supervision of the Desktop Support Manager, with considerable latitude for ... Manager (SCCM). Hours/Shift: 9AM - 5PM (After hours/weekends if required) IT PROJECT SPECIALIST ...

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral ... Support Active Directory user management. * Install, configure, and troubleshoot Windows operating ...

krg technology inc

Desktop Support

Bend, OR · On-site

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 ... management Strong listening skills, analytical and problem solving skills Assist users with ...

LRS

Desktop Support

$18 - $28/hr

Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Knowledge of patch management processes and tools. Experience with Google Workspace. Experience ...

AA2IT

Desktop Support Tech

Miami, FL · On-site

$19.25 - $24.75/hr

Training shift will be 9a - 6p but permanent shift will be 7a - 4p. Reliable transportation is a ... Time-management skills and the ability to establish reasonable and attainable deadlines for ...

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Night Shift Desktop Support Manager information

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$60

How much do night shift desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for night shift desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a night shift desktop support manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

How does a night shift desktop support manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What are the key skills and qualifications needed to thrive as a night shift desktop support manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

More about Night Shift Desktop Support Manager jobs

What cities are hiring for Night Shift Desktop Support Manager jobs?

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What states have the most Night Shift Desktop Support Manager jobs?

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Night Shift Desktop Support Manager jobs near you
Infographic showing various Night Shift Desktop Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Specialist

Adams and Reese LLP

Houston, TX • On-site

Full-time

Posted 9 days ago

Job description

Job Summary:
The primary function of the Desktop Support position is to provide support to local and remote users and maintain equipment used to provide services.
Responsibilities:
  • Provide phone, remote access, and desktop support of Intel based hardware and software systems.
  • Track assigned tasks throughout problem solving life cycle using the firm's Service Desk ticketing system. Must maintain accurate and timely service tickets.
  • Perform basic printer services.
  • Deploy PC hardware and software.
  • Assist in new hire computer setup, configuration and authentication.
  • Serve as communications focal point between users and second level engineers.
  • Follow up with users to ensure appropriate satisfaction levels and escalate problems as needed.
  • Setup technical aspects of conferences and meetings, operating media display equipment and Microsoft Teams based video systems.
  • Provide paid on-call support to the firm on a rotation basis.
  • Maintain licensing compliance and asset tracking databases of hardware and software.
  • Reset security passwords.
  • Serve as local data recovery expert of failed hard drives and PC based systems.
  • Assist users in managing approved wireless devices.
  • Monitor local network servers.
  • Special projects as assigned by management.
  • Basic understanding of networking cabling.
  • Position is in the firm's Houston office location; this is not a work remote job.
  • Required to assist during office build outs and office relocations.
  • Must be well organized.

Supervision Received and/or Given:
  • Supervision received by Desktop Support Manager and Regional Office Manager.

Minimum Acceptable Qualifications:
  • Must be a resourceful team player with excellent interpersonal and customer service skills.
  • Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems.
  • A background in support of windows-based software applications and operating systems including MS Windows 10/11, Microsoft Office 2016/O365 (Word, Excel, PowerPoint, Outlook, Project, Teams) and antivirus products.
  • Minimum 5 years of helpdesk experience required. A+, MCP, or other full industry certification a plus. A+ and Network Essentials certification is preferred within one year of employment.

Additional Desirable Qualifications:
  • Knowledge of legal specific and large firm applications such as iManage, Dragon Legal Dictation, Azure Virtual Desktop, EverLaw, and Litera desktop are a plus.

Working conditions:
This position requires sitting for long periods of time while operating a computer. At times, employees are required to work in excess of the normal work schedule. Job may include minimal travel. Employees in this position must be mobile, have the ability to bend, crawl, kneel, lift overhead and have ability to lift and carry equipment weighing approximately 50 lbs.

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