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Night Shift Desktop Support Manager Jobs in Illinois

Polsinelli

User Support Manager

Chicago, IL · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

Old Mission Capital

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 ... Ability to work rotational shift, M-F, 7am and 9am start time * Ability to work the on-call ...

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 ... Ability to work rotational shift, M-F, 7am and 9am start time * Ability to work the on-call ...

Harrison Street

AVP, Support Manager

Chicago, IL · On-site

Manage the Desktop Support team and third-party outsourced Help Desk services to ensure efficient and effective service delivery * Manage daily Help Desk operations, ensuring all processes are ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 ... Ability to work rotational shift, M-F, 7am and 9am start time * Ability to work the on-call ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$21 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

Manage user accounts, groups, and access in Active Directory and Entra ID * Support Microsoft 365 ... Ability to work rotational shift, M-F, 7am and 9am start time * Ability to work the on-call ...

Worldwide Flight Services

Desktop Support

Chicago, IL

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Worldwide Flight Services

Desktop Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Manage reported issues via GoToAssist Service Desk ticket system, telephone, remote access, and ... One - four years of desktop support experience. * Strong knowledge of computer hardware, including ...

Collabera Technologies

Desktop Support

Downers Grove, IL · On-site

$17 - $21/hr

... management, Engineering partners and peers. • Acts as a role model to others in support of the ... Desktop Support * MAC OS Reach Out to a Recruiter * Recruiter * Email * Phone * SHAKTHIKANNAN KONAR ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Freeport, IL · On-site

$19 - $24.25/hr

The Desktop Support Technician role performs service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

Works under general supervision; typically reports to a project leader or manager. A certain degree ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

JConnect Infotech

Desktop Support Lead

Channahon, IL · On-site

Desktop Support Lead Location: Channahon, IL Duration: Full Time * Lead a team of desktop engineers ... IT Stockroom Management, Operational variance * Monitor teams assigned projects to ensure they are ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

Overview We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

LRS

IT Manager Desktop Support

Springfield, IL

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Insight

Desktop Support Technician

Chicago, IL

$50K - $55K/yr

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop ... Familiarity with ITIL best practices for incident management, problem management, and change ...

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Night Shift Desktop Support Manager information

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

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What job categories do people searching Night Shift Desktop Support Manager jobs in Illinois look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Illinois are:
What cities in Illinois are hiring for Night Shift Desktop Support Manager jobs? Cities in Illinois with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
User Support Manager

User Support Manager

Polsinelli

Chicago, IL • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
Polsinelli is a law firm that fosters creativity and professional growth within its team. They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.
Responsibilities:
• Establish and enforce Desktop Support service level agreements in alignment with leadership to establish problem resolution expectations and timeframes.
• Analyze performance of Desktop Support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Must demonstrate expertise in administering and optimizing the Freshservice ITSM platform, including incident, problem, change, and asset management workflows.
• Proven strong knowledge of ITIL best practices and hands-on experience configuring Freshservice automations, service catalogs, SLAs, reporting, and integrations to improve IT service delivery and operational efficiency.
• Manage the processing of incoming support calls to the Desktop Support team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Work with the Director of User Experience to design and enforce request handling and escalation policies and procedures.
• Coordinate with the Desktop Support and Help Desk teams to perform hands-on fixes onsite.
• Track and analyze trends in Desktop Support requests and generate statistical reports.
• Oversee the development, implementation, and administration of Desktop Support staff training procedures and policies.
Qualifications:
Required:
• Demonstrated progressive experience in the supervision of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Desktop Support deliverables.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Will require some travel.
• Computer Information Systems bachelor’s degree with 10 or more years of experience.
Company:
Polsinelli is an Am Law 100 firm with more than 1,000 attorneys in 22 offices. Founded in 1972, the company is headquartered in Kansas City, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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