ZipRecruiter

Log In

1

Desktop Associate Jobs in Illinois (NOW HIRING)

Magicforce

Desktop Analyst

Chicago, IL

$60 - $70/hr

QUALIFICATIONS 1. Five years work experience as a desktop analyst in an IT environment. 2. Associate Degree required, Bachelor's Degree, MCSE, A+ and Microsoft Office Certifications. 3. Must have ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

Required : • Associate's degree from a regionally accredited institution in CIS, A+ Certification ... Microsoft desktop technologies such as Windows OS Preferred : • Experience supporting desktop ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Associate degree required; Bachelor's degree, MCSE, A+, and Microsoft Office certifications ... For the Desktop Analyst, the base salary range $55,000 - $65,000. The range represents a good faith ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Associate degree required; Bachelor's degree, MCSE, A+, and Microsoft Office certifications ... For the Desktop Analyst, the base salary range $55,000 - $65,000. The range represents a good faith ...

Service Global, Inc

Desktop EUC L1

Park Ridge, IL · On-site

$20 - $25.25/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Rural King

Desktop Support Tier I

Mattoon, IL · On-site

$19 - $24.25/hr

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

next page

Showing results 1-20

All JobsDesktop Associate JobsDesktop Associate Jobs in Illinois

Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Illinois?

The most popular types of Desktop jobs in Illinois are:

What cities in Illinois are hiring for Desktop Associate jobs?

Cities in Illinois with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Illinois as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, 2% Temporary, 1% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Analyst

Chicago, IL

Magicforce
See more jobs at Magicforceexternal

$60 - $70/hr

Contractor

Posted 12 days ago

Job description

This position must meet all the requirements of a Senior_ Desktop Analyst as well as specific detailed functions explained below for the HIS Department. The qualified individual will be responsible for providing level 1 through 3 hardware and software support to desktop, Wyse terminals, and laptop workstations. Also included among daily troubleshooting and problem resolution (tickets) are; departmental projects, rollouts, and PC installations. Knowledge of PC Operating systems, Networking, Computer Operations and Helpdesk Support.

JOB DUTIES (List in order of importance)

1. Manage desktop tickets/work orders for Department of Public Health, assigning and following up on requests desktop services.

2. Dispatch desktop analysts to Cook County of Public Health locations.

3. Coordinate receipt, allocation and installation of new PC's, printers, laptops and software with CCDPH Finance.

4. Coordinate CCDPH equipment moves.

5. Maintain CCDPH records- installed hardware and software.

6. Oversee software license management process and software installation for CCDPH purchased software.

7. Collaborate with CCHHS IT and Cook County Bureau of Technology to resolve IT infrastructure and network related issues.

8. Document procedures to support scanning documents from multifunction copiers to email.

9. Document procedures and oversee support of Wyse devices deployed in clinics for access to Cerner.

10. Initiate corrective action, provide/carry out instructions to resolve end users' problems.

11. Contribute to/provide reporting of CCDPH Desktop

12. Coordinate Cornerstone equipment. activities.

13. Provide level 1 through 3 day-to-day IT Desktop support for all desktop technology devices including desktops, laptops, Wyse devices, printing, wireless, and networking.

14. Provide desktop support involving Windows operating systems, and MS Office.

15. Implement HIS departmental projects and rollouts.

QUALIFICATIONS

1. Five years work experience as a desktop analyst in an IT environment.

2. Associate Degree required, Bachelor's Degree, MCSE, A+ and Microsoft Office Certifications.

3. Must have minimum 5 year's experience resolving end users' hardware and software issues in an IT environment.

4. Ability to analyze and resolve complex problems independently, quickly and function in a fast-paced environment.

5. Self-motivator, able to be a team player and establish positive working relationships and collaborate across organization lines.

6. Leadership ability demonstrated in experience coordinating small to medium teams.

7. Able to organize and prioritize the desktop workload for the day and guide the team to complete it.

8. Able to rebuild and reformat computers. Familiar with troubleshooting Windows operating systems.

9. Must display the ability to communicate clearly, interact with varied customer levels and pay close attention to detail.

10. Must have the ability to travel to 15 off-site clinic locations.

EDUCATION

1. Associate Degree+ or a minimum of 5 years work experience in an Information Technology environment.

2. Work experience in a health care environment preferred. teams. preferred.