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Desktop Associate Jobs in Illinois (NOW HIRING)

Service Global, Inc

Desktop Support L1

Decatur, IL · On-site

$19.75 - $25/hr

Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

PeopleCaddie

Desktop Support Analyst

Chicago, IL · On-site

$45 - $52/hr

Desktop Support Technician / Customer Experience (CX) Associate Location: Chicago Loop (100% Onsite) Engagement: Jan 12, 2026 - Jul 10, 2026 Type: W2 or C2C Rate: $45-$52 We are seeking a Desktop ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Freeport, IL · On-site

$19 - $24.25/hr

Below are the skills needed for Desktop Support requirements. Please note that this position ... associates. * Interacts with the customer when responding to technical questions or requests for ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Illinois? The most popular types of Desktop jobs in Illinois are:
What are popular job titles related to Desktop Associate jobs in Illinois? For Desktop Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Illinois look for? The top searched job categories for Desktop Associate jobs in Illinois are:
What cities in Illinois are hiring for Desktop Associate jobs? Cities in Illinois with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Illinois as of May 2026, with employment types broken down into 1% As Needed, 25% Full Time, 70% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.

Desktop Support L1

Service Global, Inc

Decatur, IL • On-site

$19.75 - $25/hr

Full-time

Posted 8 days ago

Job description

Responsibilities:
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on windows 7 OS
  • Good to have - knowledge in AD and smart hands and feet support.
  • Good to have - knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), Ticketing Systems/Incident Management, Network & Compute Support, Software Installation & Upgrades,ITIL/IMAC

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