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Desktop Associate Jobs in Illinois (NOW HIRING)

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

Required : • Associate's degree from a regionally accredited institution in CIS, A+ Certification ... Microsoft desktop technologies such as Windows OS Preferred : • Experience supporting desktop ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage desktop device incidents and provide ... Associate degree (A.A.) or equivalent from a three-year college or technical school with an ...

TEKsystems c/o Allegis Group

Desktop Support

Waukegan, IL · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

New

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage and support desktop devices for their ... • Associate degree (A.A.) or equivalent from three-year College or technical school with an ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: * Windows 10/11 ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User ...

Illinois Central College

Technician - Desktop Support

Peoria, IL · On-site

$18.79 - $22.69/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desktop & Media Services Start Date: 08/31/2026 Summary: Technology Services provides customer ... Associate's degree and one year of direct technical phone support OR two years of direct technical ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Rural King

Desktop Support Tier I

Mattoon, IL

$19 - $24.25/hr

  • Medical

  • Retirement

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email ...

Rural King

Desktop Support Tier I

Mattoon, IL

$19 - $24.25/hr

  • Medical

  • Retirement

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email ...

Rural King

Desktop Support Tier I

Mattoon, IL · On-site

$19 - $24.25/hr

  • Medical

  • Retirement

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We ... The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Illinois? The most popular types of Desktop jobs in Illinois are:
What cities in Illinois are hiring for Desktop Associate jobs? Cities in Illinois with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Illinois as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, 2% Temporary, 1% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Desktop Technician

NEOGOV

Crystal Lake, IL • On-site

$19.75 - $25/hr

Full-time

Re-posted 22 days ago

Job description

Job Summary:
NEOGOV is a part of McHenry County College, which is seeking a Desktop Technician to provide comprehensive desktop user support. The role focuses on exceptional customer service and technical expertise while supporting college desktop technologies across various environments including hardware and software installation, maintenance, troubleshooting, and end-user consultation.
Responsibilities:
• Resolve complex hardware, software, and network connectivity issues escalated from Tier 1 support, utilizing in-depth system and application knowledge.
• Analyze and optimize desktop performance in collaboration with Desktop Engineers.
• Research, evaluate, install, configure, and upgrade desktop applications and operating systems.
• Research and implement new desktop technologies, including virtual desktop and mobile device solutions.
• Install, configure, and support desktop, virtual desktop, and mobile device hardware and peripherals.
• Administer desktop patch management and maintain security best practices.
• Utilize software packaging and deployment tools for efficient software delivery.
• Utilize desktop image creation and deployment tools as needed.
• Provide consultations and solutions for desktop user technology needs.
• Develop thorough documentation for software and hardware installation and support processes.
• Create, maintain, dispatch, and complete incident tickets according to help desk procedures.
• Perform periodic help desk and instructional media technology tasks and phone support.
• Train, mentor, and utilize student employees in basic technology support methods.
• Assist with data entry in user support databases.
• Support students, faculty, and staff in using the Canvas Learning Management System.
• Assist other IT staff with system and hardware upgrades and major projects.
• Work collaboratively with colleagues, stakeholders, and vendors.
• Candidates must be able to adjust their schedule to accommodate weekend work for scheduled events and required commencement coverage throughout the year.
• Perform additional duties as assigned by immediate supervisor.
Qualifications:
Required:
• Associate’s degree from a regionally accredited institution in CIS, A+ Certification or equivalent specialized training
• Three years of experience with computer hardware and software support
• Three years of customer service experience
• Three years of experience supporting Microsoft desktop technologies such as Windows OS
Preferred:
• Experience supporting desktop technologies in a medium to large size network in an academic environment
• Two years of experience with Apple Macintosh OS
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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