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Desktop Associate Jobs in Bolingbrook, IL (NOW HIRING)

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

ThinkHire LLC

Be Seen First

Desktop Support / Field Service Tech

Chicago, IL · On-site

$45K - $50K/yr

Associate's degree in IT or related field preferred Experience: * 3-5 Years desktop support role Certifications: * A+, Net +, MCP, ITIL v.4, MAC certified technician Other: · Candidate must be a ...

Grant Thornton

IT Field Desktop Technician

Chicago, IL

$60K - $80K/yr

Grant Thornton is seeking an IT Field Desktop Technician, known as a Customer Experience Associate ... The CX Associate is the first on-site responder and starts our Customer's Experience journey. They ...

Grant Thornton

IT Field Desktop Technician

Chicago, IL

$60K - $80K/yr

Grant Thornton is seeking an IT Field Desktop Technician, known as a Customer Experience Associate ... The CX Associate is the first on-site responder and starts our Customer's Experience journey. They ...

Grant Thornton

IT Field Desktop Technician

Chicago, IL · On-site

$60K - $80K/yr

Grant Thornton is seeking an IT Field Desktop Technician, known as a Customer Experience Associate ... The CX Associate is the first on-site responder and starts our Customer's Experience journey. They ...

Insight

Associate Technician W2

Hanover Park, IL · On-site

Configure hardware including desktops, laptops, mobile devices, servers. * Deploy images and ... As an Associate Technician - W2 at Insight, you have the potential for advancement within our ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Bolingbrook, IL

Desktop Associate information

See Bolingbrook, IL salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for desktop associate in Bolingbrook, IL is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What cities near Bolingbrook, IL are hiring for Desktop Associate jobs? Cities near Bolingbrook, IL with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Bolingbrook, IL as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,352 per year, or $23.2 per hour.

Desktop Field Support

Service Global, Inc

Chicago, IL • On-site

$20.75 - $26.50/hr

Full-time

Posted 4 days ago

Job description

Job Details:
Travel Requirements
  • Travel to customer locations is an essential function of this role.
  • Assignments are generally local; however, candidates may be required to travel anywhere within the United States based on operational requirements.
  • Candidates must possess a valid driver's license and have reliable transportation.
  • Candidates should be comfortable with frequent travel and working at multiple customer locations as business needs require.
  • Approved mileage and eligible travel expenses will be reimbursed in accordance with Iron Systems' travel and expense policy.

Responsibilities
  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage IMAC and desk side support services.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for Desk side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, such as for MI calls.

Requirements
  • Knowledge and experience with Windows OS.
  • Good to have knowledge of Active Directory (AD) and Smart Hands & Feet support.
  • Good to have knowledge and experience supporting Mac devices and tablets.
  • Experience with Service Management tools (e.g., ServiceNow).
  • Strong expertise with EUC tools, remote support tools, Microsoft Office, and Outlook.
  • Preferably have a good understanding of Microsoft Lync, VPN, and mobile device support.
  • Understanding of ITIL processes, including Incident, Change, Problem, and Service Request Management, along with spare and buffer stock management.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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