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Desktop Associate Jobs in Arlington Heights, IL (NOW HIRING)

PeopleCaddie

Desktop Support Analyst

Chicago, IL · On-site

$45 - $52/hr

Desktop Support Technician / Customer Experience (CX) Associate Location: Chicago Loop (100% Onsite) Engagement: Jan 12, 2026 - Jul 10, 2026 Type: W2 or C2C Rate: $45-$52 We are seeking a Desktop ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Sky Systems

IT Desktop Support Engineer

Waukegan, IL · On-site

IT Desktop Support Technician Job Type & Location: Onsite || 3 Openings in Illinois (Client Park ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. May have other ...

Sky Systems

IT Desktop Support Engineer

Deerfield, IL · On-site

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || 1 Openings in Illinois ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other ...

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Desktop Associate information

See Arlington Heights, IL salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop associate in Arlington Heights, IL is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Arlington Heights, IL? The most popular types of Desktop jobs in Arlington Heights, IL are:
What are popular job titles related to Desktop Associate jobs in Arlington Heights, IL? For Desktop Associate jobs in Arlington Heights, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Arlington Heights, IL look for? The top searched job categories for Desktop Associate jobs in Arlington Heights, IL are:
What cities near Arlington Heights, IL are hiring for Desktop Associate jobs? Cities near Arlington Heights, IL with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Arlington Heights, IL as of May 2026, with employment types broken down into 2% As Needed, 4% Full Time, 90% Part Time, 2% Contract, and 2% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,902 per year, or $23.5 per hour.

Desktop Support Technician / CX Associate

RIT Solutions Inc/ Tech Dev IT/ Texperts Inc/ConceptsIT, Inc.

Chicago, IL • On-site

$21 - $26.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: Desktop Support Technician / CX Associate
Location: Chicago, IL 100% onsite (Chicago Loop, Grant Thornton Tower)
When submitting - send the candidates mother's maiden name for candidate tracking.
Only send strong polished candidates.
Must have:
13 years desktop or end user support
Strong Windows and Microsoft Office
Ticketing system experience
Laptop hardware troubleshooting
Comfortable supporting execs and billable professionals
ServiceNow specifically
Strong knowledge of Windows Operating systems
Strong Knowledge of Office products
Knowledge ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Calm, customer-first, not a heads-down IT goblin
Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer ' s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Core Responsibilities
Walk-up and desk-side IT support
Windows 10, Office 365, SharePoint troubleshooting
Laptop hardware repair and software installs
Ticket ownership in ServiceNow or Remedy
Printers, copiers, conference rooms, video conferencing
Asset tracking and inventory
Major incident call participation
Internal meeting and event tech support
Routine maintenance of IT spaces and equipment
Clear escalation and user communication

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