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Desktop Associate Jobs in Chicago, IL (NOW HIRING)

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$21 - $35.89/hr

Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience. * Healthcare IT support ...

Powers Health

Desktop Support Tech I

Munster, IN

$19.75 - $25.25/hr

Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience. * Healthcare IT support ...

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$19.75 - $25.25/hr

Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience. * Healthcare IT support ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Schaumburg, IL · On-site

$45K - $54K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related ...

New

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

Associate's degree in Computer Science or related field preferred. * Certifications such as A ... Desktop imaging, application deployment, hard drive encryption, domains, and group policies Company ...

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How much do desktop associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for desktop associate in Chicago, IL is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Chicago, IL? The most popular types of Desktop jobs in Chicago, IL are:
What are popular job titles related to Desktop Associate jobs in Chicago, IL? For Desktop Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Chicago, IL look for? The top searched job categories for Desktop Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Associate jobs? Cities near Chicago, IL with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Support Tech I

Powers Health

Munster, IN • On-site

$21 - $35.89/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Powers Health rating

6.3

Company rating: 6.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

627th of 864 rated healthcare providers

Job description

Job Description:
The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests, resolving Level I incidents in accordance with established Incident Management policies, and escalating issues as appropriate. The position also supports desktop-related project tasks and assists in maintaining standardized hardware and workstation configurations across the organization.
This role requires a strong focus on customer service, documentation, and adherence to healthcare IT standards. The Desktop Support Technician I works independently to prioritize tasks while following defined escalation paths and service level agreements (SLAs).
Required Skills & Qualifications:
  • Associate's degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience.
  • Healthcare IT support experience preferred.
  • Proven ability to troubleshoot and support Windows desktop operating systems.
  • Experience supporting Microsoft Office, Outlook, and internet-based applications.
  • Ability to repair and support desktop and laptop hardware (HP and/or Macintosh preferred).
  • Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow preferred.
  • CompTIA A+, Microsoft Certified Professional (MCP) certifications preferred.
  • Excellent customer service, communication, and organizational skills.
  • Ability to manage multiple tasks and prioritize workload effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently while following established processes and escalation procedures.
  • Proven ability to work effectively with non-technical users at all organizational levels.

Your Extraordinary Career Starts Here
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.
Our comprehensive benefits program includes, but is not limited to:
  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection
  • Employee Assistance Program (EAP)
  • Fitness center discount program
  • Tuition assistance and career development
  • Paid Time Off (PTO)
  • Reward and recognition programs

Join our team of healthcare professionals at Powers Health. Apply today!

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