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Desktop Associate Jobs in Chicago, IL (NOW HIRING)

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage desktop device incidents and provide ... Associate degree (A.A.) or equivalent from a three-year college or technical school with an ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage and support desktop devices for their ... • Associate degree (A.A.) or equivalent from three-year College or technical school with an ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User ...

Hi-Tech Solutions

Desktop support

Oakbrook Terrace, IL

$19 - $23/hr

May require an associate's degree in a related area and 5+ years of experience in the field or in a ... Qualifications windows os, desktop support, users, vpn Additional Information Lawrence E. Harmon ...

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Desktop Associate information

See Chicago, IL salary details

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How much do desktop associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for desktop associate in Chicago, IL is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Chicago, IL? The most popular types of Desktop jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Associate jobs? Cities near Chicago, IL with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Engineer L1

Iron Systems, Inc

Deerfield, IL • On-site

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Iron Systems, Inc is seeking a Desktop Engineer L1 to manage desktop device incidents and provide support for hardware and software issues. The role involves overseeing desktop device configurations, installations, and ensuring compliance with security requirements.
Responsibilities:
• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.
Qualifications:
Required:
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required
Preferred:
• Good to have—knowledge in AD and smart hands and feet support.
• Good to have—knowledge and experience of supporting MAC devices and tablets
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Bachelor's Degree preferred.
Company:
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Founded in 1996, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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