ZipRecruiter

Log In

1

Desktop Associate Jobs in Chicago, IL (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate

Chicago, IL · On-site

$15.75 - $18/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

Kdfw Fox 4

News Associate Producer

Chicago, IL · On-site

The Associate Producer will be exposed to all aspects of our news operation. This person will ... Advanced oral and written communication, basic desktop editing, and familiarity with all media ...

Fox

News Associate Producer

Chicago, IL · On-site

The Associate Producer will be exposed to all aspects of our news operation. This person will ... Advanced oral and written communication, basic desktop editing, and familiarity with all media ...

CROSSMARK1

Retail Data Collection Associate - PT

Aurora, IL

$15 - $17.25/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

previous page

Showing results 41-60

All JobsDesktop Associate JobsDesktop Associate Jobs in Chicago, IL

Desktop Associate information

See Chicago, IL salary details

$16

$24

$32

How much do desktop associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop associate in Chicago, IL is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $25.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Chicago, IL? The most popular types of Desktop jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Desktop Associate jobs? Cities near Chicago, IL with the most Desktop Associate job openings:
Desktop Associate jobs near you

Support Technician

Advanced Intelligence Engineering LLC

Wheaton, IL • On-site

$45K - $55K/yr

Full-time

Posted 24 days ago

Job description

Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Help Desk Technician provides first tier technical and functional support by telephone, email, remote computer and on-site visits to AIE’s client community.
Duties and Responsibilities
• Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
• Monitor and triage incoming tickets and monitoring alerts in AIE’s ticketing system
• Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
• Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications
• Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
• Coordinate depot support for incoming desktops and laptops
• Provide on-boarding assistance to the network engineering team for new clients
• Complete infrastructure project related tasks, as assigned
• Develop and document technical help desk procedures
• Provide back-up technical support assistance to other technicians on the Help Desk Team as needed
Qualifications:
• 2+ years’ experience in desktop and/or network troubleshooting and support
• HP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting
• Experience with Windows OS Win 10/11
• Understand Networking Principles (e.g. DNS, DHCP)
• Understanding of switches, VPNs & remote access technologies
• Candidate must possess excellent written and verbal communication skills
• Currently possess or able to achieve one or more of the following certifications within 90 days of hire:
  • Network+, A+, Security+
  • MCSA: Windows 10/11 Solutions Associate
  • MCSA: Office 365 Solutions Associate
Other Requirements:
• Must be able to pass a criminal background test
• Must have a valid driver’s license and reliable transportation
• Must be able to travel to client sites in and around Chicago from time-to-time
• Must be available to work outside normal business hours when necessary
• Must be willing to work as part of an on-call rotation