About Sky Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Raleigh, NC, US
Year founded
2011
Other
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Job description
IT Desktop Support Technician
Job Type & Location: Onsite || 3 Openings in Illinois (Client Park, Des Plains, Waukegan) || Long-term contract
Job Requirements:Technical
- Minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to:
- monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
Experienced in repeat call analysis and developing preventive actions
Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
Experience of ticketing tools (ServiceNow / Remedy etc.)
Non-Technical- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
myskysys.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Desktop Support Technician?
A: To succeed as an IT Desktop Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with hardware components (laptops, desktops, printers), and knowledge of help desk software and ticketing systems. Soft skills such as excellent communication, problem-solving, and patience are also crucial, as they enable technicians to effectively troubleshoot issues, explain complex technical concepts to non-technical users, and maintain a positive customer experience. By combining these technical and soft skills, IT Desktop Support Technicians can efficiently resolve issues, build trust with users, and lay the foundation for a successful career in IT support or related fields.
Q: What is the career path for a IT Desktop Support Technician?
A: A typical career progression for an IT Desktop Support Technician involves starting as a Help Desk Technician, providing initial technical support to end-users, and advancing to roles such as Senior Desktop Support Technician, where they oversee team members and resolve complex technical issues. As they gain experience, they can transition into mid-level roles like IT Support Specialist or Desktop Engineer, where they focus on troubleshooting, maintenance, and implementation of desktop technologies. With further skill development and experience, they can move into senior roles like IT Team Lead or Technical Specialist, or pursue specialized areas like cybersecurity, network administration, or IT project management.