Desktop Associate Jobs in Bolingbrook, IL (NOW HIRING)

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

The Associate Principal, End User Experience is responsible for advancing the overall end user experience through automation, design, and strategic engineering. This role leads development and improvement of the end user desktop environment, designs solutions for existing and future services, and strengthens the organization's security posture. The role requires hands-on technical depth, cross-functional collaboration, and the ability to drive innovation in a regulated financial services environment.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Package and deploy applications for the end user environment using VMware AppStacks
• Troubleshoot application installation, performance, and runtime issues across desktop environments
• Maintain OS base builds including feature updates, software patches, and vulnerability remediation
• Identify and drive innovation in the end user experience; challenge legacy processes with data-driven proposals
• Apply expert-level knowledge of EUC concepts, processes, and procedures to complex technical assignments
• Design and implement automation solutions within the end user experience space
• Design, develop, debug, and implement software in support of end user engineering objectives
• Troubleshoot production issues related to desktop environment
• Resolve systems integration, compatibility, and multi-platform challenges
• Participate in on-call support rotation per assigned schedule
• Document changes, policies, procedures, and architecture diagrams
• Provide cross-training and mentoring to team members

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Must be able to communicate technical concepts clearly and concisely in both written and verbal form to audiences ranging from end users to executive leadership
• Must demonstrate structured problem-solving: ability to articulate the issue, root cause, solution options, and recommended path forward
• Must be comfortable working independently with minimal supervision while also contributing effectively as part of a team
• Must be available for on-call rotation as part of the team's assigned support schedule

Preferred Qualifications:

• Experience in a regulated financial services or capital markets environment
• Familiarity with ITIL service management practices
• Experience with enterprise observability or monitoring tools (e.g., Nexthink, ControlUp)
• Exposure to zero-trust network access or endpoint security tooling

Technical Skills:

• Demonstrated ability to package applications using VMware AppStacks for delivery in a VDI environment
• Proven ability to troubleshoot and resolve endpoint application issues in a production enterprise environment
• Proven experience maintaining OS base builds including security patching and vulnerability remediation
• Ability to design, write, and deploy automated workflows or scripts that measurably reduce manual effort in the end user environment

Education and/or Experience:

• Bachelor's degree in Computer Science, Information Technology, or a directly related field - OR - a minimum of 4 years of verifiable equivalent professional experience in lieu of a degree
• Minimum 3 years of hands-on experience supporting Windows desktop operating system environments (Windows 10/11 in an enterprise domain)
• Minimum 3 years of experience deploying applications across enterprise desktops using modern tools
• Minimum 3 years of experience writing and maintaining scripts in at least one of: PowerShell, Python, Bash, or VBScript
• Minimum 3 years of experience packaging software for enterprise deployment (e.g., MSI, MSIX, App-V, or equivalent)
• Minimum 1 years of hands-on experience building and maintaining a VDI environment using VMware Horizon with instant clone desktop pools
• Minimum 1 years of experience in desktop application troubleshooting, including use of diagnostic tools (e.g., Process Monitor, Event Viewer, Fiddler)
• Minimum 1 year of experience in a desktop engineering or dedicated end user experience engineering role

Certificates or Licenses:

• Preferred - VMware Certified Professional - Desktop and Mobility (VCP-DTM) (preferred)
• Preferred - Microsoft Modern Desktop Administrator (MD-102) (preferred)

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer