ZipRecruiter

Log In

1

Desktop Associate Jobs in Illinois (NOW HIRING)

InterSources

Mac OS Desktop Engineer

Downers Grove, IL · On-site

Intune Specialist or Modern Desktop Administrator Associate Interview Process: * 30-45 minute technical interview with Manager and Director About Us: InterSources Inc , a Certified Diverse Supplier ...

Sky Systems

IT Desktop Support Engineer

Waukegan, IL · On-site

IT Desktop Support Technician Job Type & Location: Onsite || 3 Openings in Illinois (Client Park ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. May have other ...

Sky Systems

IT Desktop Support Engineer

Deerfield, IL · On-site

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || 1 Openings in Illinois ... Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other ...

next page

Showing results 1-20

People also search for

All JobsDesktop Associate JobsDesktop Associate Jobs in Illinois

Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Illinois? The most popular types of Desktop jobs in Illinois are:
What are popular job titles related to Desktop Associate jobs in Illinois? For Desktop Associate jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Illinois look for? The top searched job categories for Desktop Associate jobs in Illinois are:
What cities in Illinois are hiring for Desktop Associate jobs? Cities in Illinois with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Illinois as of May 2026, with employment types broken down into 1% As Needed, 25% Full Time, 70% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution.
Mac OS Desktop Engineer

Mac OS Desktop Engineer

InterSources

Downers Grove, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

RT | Mac OS Desktop Engineer | Accepting Candidates | P1 | Infrastructure, Enterprise Software, Engineering, Cloud | _Job #1103156 | Open
Location: Downers Grove. IL
INTAKE CALL NOTES:
• PROJECT: They are responsible for tasked with building out the same amount of support we supply for Windows devices for Mac devices. They have already started on this process this year but could use extra help.
• They are hoping to offer Mac devices over windows by October 1st and need help meeting that deadline. Only support 40 users now, but going to increase that number significantly in October as people elect to switch to Mac.
• Currently have 10,000 users on Windows that could switch over to Mac any time and expect a fair amount of folks to do so.
• EXPERIENCE: Looking for someone with excellent enterprise-level Mac administration experience, knows the ins and outs of the operating system, understands terminal commands, can write Bash/PowerShell scripts, experienced setting up mobile device management (MDM) for Mac books for a large company. MUST HAVE experience with MDM through Intune and be able to deploy Macbooks.
• STRONG experience with Microsoft Intune for Mac OS devices, including configuration profiles, compliance profiles, packaging and documenting information as we get it, so that as we build out support for all users, we can support them.
• Scripting w Bash and Powershell is also important. Support services and customer service skills are also important. They will be the 3rd level of support after levels 1 and 2.
• CERTIFICATIONS: Any Microsoft/Intune/Desktop Admin certs are plus.
• ONE ROUND INTERVIEW: Meet with Andrew and Daniel, they will discuss skills and experience, validate their Mac OS , MDM, and Intune experience, and move forward, need to move quickly and hopefully have someone in seat ASAP.
Location: ONSITE 5 days/week - Downers Grove, IL
Duration: Contract - 6 months with potential to extend
Overview:
  • Seeking a contract macOS Desktop Engineer to support the buildout and expansion of our enterprise macOS environment.
  • This role is critical in helping us offer macOS as a supported platform alongside Windows by October 1st.
  • The ideal candidate will have strong experience with macOS administration, Microsoft Intune, and scripting for automation and compliance.
Responsibilities:
  • Provide Tier 2/3 support for macOS devices, escalating when necessary.
  • Administer macOS devices using Microsoft Intune, including:
    • Configuration profiles
    • Compliance policies
    • Application deployment
    • Custom scripting (Bash, PowerShell)
  • Develop and implement macOS onboarding workflows using Apple Business Manager and Automated Device Enrollment (ADE).
  • Collaborate closely with the Workstation Management and Helpdesk teams to ensure seamless deployment and support.
  • Create and maintain technical documentation for macOS support, deployment, and configuration.
  • Assist with end-user support when escalated from the Helpdesk. Assist with training Helpdesk and field technicians in Support Services team.
Qualifications:
  • 3+ years of experience supporting macOS in an enterprise environment.
  • Hands-on experience managing macOS devices with Microsoft Intune.
  • Proficiency in Bash and PowerShell scripting for macOS automation.
  • Familiarity with Apple Business Manager and MDM enrollment workflows.
  • Strong understanding of macOS system architecture, security, and user management.
  • Excellent troubleshooting skills.
  • EXCELLENT customer service and communication skills to support teams.
Nice to Haves:
  • Experience with Azure AD and conditional access policies.
  • Familiarity with enterprise software deployment and patching strategies.
  • Ability to create user-facing and internal documentation.
  • Recommended Certifications:
    • Apple Certified Support Professional (ACSP)
    • Microsoft Certified: Intune Specialist or Modern Desktop Administrator Associate
Interview Process:
  • 30-45 minute technical interview with Manager and Director

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

View All InterSources Jobs

Apply