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Night Shift Desktop Support Manager Jobs (NOW HIRING)

TEKsystems

Desktop Support

Hartford, CT

$20 - $25/hr

Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot ... Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity ...

TEKsystems

Desktop Support

New Haven, CT

$20 - $25/hr

Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot ... Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity ...

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot ... Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity ...

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

Manage user accounts, permissions, and access requests within Active Directory. * Troubleshoot ... Desktop Support * PC Hardware Troubleshooting * Printer Support * Network Connectivity ...

ActioNet

Desktop Support

Rosslyn, VA

Manage escalated technical support tickets and ensure timely resolution in alignment with service ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support ... Manage escalated technical support tickets and ensure timely resolution in alignment with service ...

Infojini Inc

Desktop Support

Saint Paul, MN · On-site

$20.50 - $26/hr

Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Center Configuration Manager & Software Delivery). * A+ certification. * Microsoft Desktop Support certification ...

Noblesoft Technologies

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Desktop Support Location: Sal Lake City UT Duties include (but not limited to) 1. Accurately ... Problem management activities 7. Taking ownership of issues through to resolution on all ...

Nationmind

Desktop Support

Kansas City, KS · On-site

$25 - $30/hr

Updating ticket on IT service management tool with proper work notes. * Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

Xyant Services, Inc.

Desktop Support

Dallas, TX · On-site

$20 - $25.50/hr

Desktop Support Technician Location: Dallas, TX | Onsite Duration : 5 Weeks Openings: 3 * 3-5 years ... Experience with ticketing systems, incident management, user account support, and basic Active ...

New

Addison Group

Desktop Support

Houston, TX · On-site

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... Excellent time management and multitasking skills

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Night Shift Desktop Support Manager information

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$14

$36

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How much do night shift desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for night shift desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a night shift desktop support manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

How does a night shift desktop support manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What are the key skills and qualifications needed to thrive as a night shift desktop support manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

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What states have the most Night Shift Desktop Support Manager jobs?

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Night Shift Desktop Support Manager jobs near you
Infographic showing various Night Shift Desktop Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Manager IT Desktop Support I/II

Bank of Hawaii

Honolulu, HI • On-site

$61K - $148K/yr

Full-time

Posted 7 days ago

Key responsibilities

  • Manage the IT professionals in the Desktop Support unit, including assigning staff and scheduling workload.

  • Oversee incident management, problem restoration, and moves, adds, and changes requested by the business.

  • Develop and execute strategic projects to reduce time spent on tactical work and ensure service requests are within scope, cost, and schedule.

Bank Of Hawaii rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

127th of 175 rated banks

Job description


Responsible for the administration of the Desktop Support, including supervision of technical staff, incident management, problem restoration, and moves, adds, and changed requested of the business.
Responsibilities
  • Manages the IT professionals in the Desktop Support unit. Assigns staff and schedules workload. Manages staff compensation, performance management, training, and development. Assures project and service requests are within agreed cost, schedule, and scope, demonstrating and communicating effective and appropriate prioritization.
  • Develops, prioritizes, and executes Desktop roadmap and project portfolios. Assists with project planning as necessary. Negotiates involvement and timing. Keeps informed of plans, issues, and potential problems.
  • Implements guidelines for technology deployment/lifecycle that are needs based and consistent with strategy, economic analysis, and operational impact assessments. Ensures end-user needs are met, the service is easy to engage, and the service is enjoyable to all defined and acceptable levels.
  • Establishes and supports operational metrics with external providers to evaluate service levels.
  • Provides feedback to Endpoint Engineers on desktop related support as necessary. Collaborates effectively with supporting departments and teams. Contributes positively to team, department, and organizational morale and environment.
  • Communicates with other managers to learn about implications of other projects and scope of involvement. Keeps informed of IT department projects.
  • Develops and executes strategic projects which further reduce the percentage of time spent on tactical work. Maintains awareness of cost impact of actions.
  • Demonstrates customer service focus by not only providing good service and considering the effect of all actions on internal and external customer service, but always looking for ways to improve service.
  • Performs miscellaneous responsibilities and duties as assigned.

Qualifications
  • Bachelor's Degree in Computer Science, Information Systems or equivalent education or work experience.
  • Level I: Minimum of 6 years of experience related to and responsibility for IT desktop support management, including responsibility for communication of complex technical programs. Banking/financial industry or related field preferred. Minimum 1 - 2 years of experience managing teams of desktop support technicians and/or minimum of 1 - 2 years of effective project management experience. Experience with enterprise systems for integration, middleware and information management helpful.
  • Level II: Minimum of 8 years of experience related to and responsibility for IT desktop support management, including responsibility for communication of complex technical programs. Banking/financial industry or related field preferred. Minimum 3 - 4 years of experience managing teams of desktop support technicians and/or minimum 3 - 4 years of effective project management experience. Experience with enterprise systems for integration, middleware and information management helpful.
  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software. Possess analytical skills, knowledgeable of systems architecture, awareness of new approaches and techniques in the data processing industry. Knowledge of or ability to use Bank software and systems.
  • Excellent oral and written communication, analytical and problem solving skills. Effective interpersonal skills and collaborative management style to include teamwork and team building ability. Effective conflict management, negotiating and problem solving skills. Must be comfortable with ambiguity and time spent outside of comfort zone acquiring new skills. Able to be flexible in a fast paced dynamic environment with shifting roles and responsibilities. Must be technically creative and open-minded. Should have a high attention to detail with regard to accounting skills, be able to work without direct supervision and have an above average understanding of information technology topics. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or operate a vehicle with a valid driver's license and commute as necessary.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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