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Desktop It Support Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location ... Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support ...

Morgan Properties

Senior IT Analyst - Deskside

Rochester, NY · On-site

$44.50 - $59.25/hr

The Senior IT Analyst plays a critical role in ensuring seamless IT operations across remote ... Responsibilities : • Maintain, support, and troubleshoot network devices such as desktops ...

WXXI

IT Intern

Rochester, NY · On-site

$16/hr

The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to ...

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$10

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How much do desktop it support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop it support in Rochester, NY is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What jobs make $3,000 a month without a degree?

For a Desktop IT Support role, earning $3,000 a month typically requires experience, certifications like CompTIA A+ or Network+, and a full-time schedule. Entry-level positions may start lower, but with skills in troubleshooting, hardware, and software, it is possible to reach or exceed this income level over time.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are popular job titles related to Desktop It Support jobs in Rochester, NY? For Desktop It Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop It Support jobs in Rochester, NY look for? The top searched job categories for Desktop It Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop It Support jobs? Cities near Rochester, NY with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Rochester, NY as of May 2026, with employment types broken down into 3% Locum Tenens, 8% As Needed, 38% Full Time, 13% Part Time, 35% Contract, and 3% Nights. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $49,928 per year, or $24 per hour.

IT Customer Service

L3HHCM20

Rochester, NY

$52.50K - $97.50K/yr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Job Title: IT Customer Service

Job Code: 36196

Job Location: Rochester, NY

Job Schedule: 9/80 (Every other Friday off)

Job Description:

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

Essential Functions:

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
Support ongoing projects to replace or upgrade existing IT equipment as required
Assist with RMF and ICD 503 compliance as required by security
Utilize excellent written and verbal communication skills at all levels of the organization
Ability to travel between L3Harris facilities within the Rochester area

Qualifications:

Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
Security+ CE or any DoD 8570 IAT Level I or higher approved certification
Bachelor's Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience

Preferred Additional Skills:

Active Top Secret/SCI with CI Poly
Experience with Wyse Management Suite
Active Directory and GPO management experience
Experience with Microsoft Exchange
Knowledge of basic networking concepts and working principles
Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
Network certification a plus

In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close July 07, 2026.

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