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Desktop It Support Jobs in Rochester, NY (NOW HIRING)

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

The Internal IT Administrator owns ComTec's internal technology environment. This role combines ... Deploy and support laptops, desktops, mobile devices, and peripherals. * Perform patching, upgrades ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ...

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

Century Mold Co

Senior IT Technician

Rochester, NY · On-site

The Senior IT Technician provides on-site technical support for Century Mold's Rochester, NY ... This is a broad technical role requiring experience across desktop support, Microsoft environments ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

ABOUT THIS IT SERVICE MANAGER ROLERole: Full-time IT Service ManagerLocation: Fairport, NYPay: $60 ... Your role involves coaching technicians, providing feedback, and supporting their growth. You will ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... Primary responsibility is to be the customer support interface, dealing primarily with desktop ...

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

... supporting Customers in achieving their goals and objectives. The Director, IT Services directly ... Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class ...

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

$125K - $165K/yr

... supporting Customers in achieving their goals and objectives. The Director, IT Services directly ... Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Rochester, NY

Desktop It Support information

See Rochester, NY salary details

$10

$24

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How much do desktop it support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for desktop it support in Rochester, NY is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.78 per hour, depending on experience, location, and employer.

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Rochester, NY?

For Desktop It Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Rochester, NY look for?

The top searched job categories for Desktop It Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop It Support jobs?

Cities near Rochester, NY with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,928 per year, or $24 per hour.

Internal IT Administrator

Rochester, NY • On-site

ComTec Solutions
IT Services • 11 - 50 employees
Learn more about ComTec Solutionsexternal

$43K - $75K/yr

Full-time

Re-posted 18 days ago

Job description

Job Type
Full-time
Description
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning.
The position ensures reliable, secure day-to-day IT operations.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT
  • Serve as primary internal IT support resource (Tier 1-3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.

3. SUCCESS MEASURES
  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:
  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required

Requirements
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:
Qualifications
  • 3-5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor's degree in IT-related field preferred

Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver's license and reliable transportation

Salary Description
43,000 - 75,000

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