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Contract Desktop Support Jobs in Buffalo, NY (NOW HIRING)

Stem Xpert

Field Service Technician

Cheektowaga, NY · On-site

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Cheektowago, NY, We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role ...

F2Onsite

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IT Technician - Monitor Refresh Project

Getzville, NY · On-site

$30/hr

... contract supporting a monitor refresh project across multiple workstations. This is a hands-on ... Remove and safely pack old monitors, arms, and desktops for designated recycling. * Install new ...

F2Onsite

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IT Technician - Monitor Refresh Project

Getzville, NY · On-site

$30/hr

... contract supporting a monitor refresh project across multiple workstations. This is a hands-on ... Remove and safely pack old monitors, arms, and desktops for designated recycling. * Install new ...

Excell

Level 2 Support Technician

Orchard Park, NY · On-site

$27 - $30/hr

This is a long term contract opportunity. The ideal candidate must have experience with Windows 10 ... Deliver a deskside service to the client for support on laptop / desktop related hardware ...

CompuCom

Level 2 Support Technician

Orchard Park, NY · On-site

$27 - $30/hr

This is a long term contract opportunity. The ideal candidate must have experience with Windows 10 ... Deliver a deskside service to the client for support on laptop / desktop related hardware ...

eTeam

IT PC Refresh Technician

Elma, NY · On-site

$21 - $28.75/hr

... contract Shift Hours: M-F (8 AM - 5 PM) Work Mode: 100% onsite * As an IT PC Refresh Support Tech ... other remote access desktop programs. * Experience working with different operating systems ...

Aleron

Contractor Automation Engineer II

Buffalo, NY · On-site

$51/hr

... support of the Desktop Environment. * Produce and maintain packaging standards, knowledge base ... Contract (12 Months). Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier ...

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How much do contract desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for contract desktop support in Buffalo, NY is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Desktop Support specialist, and why are they important?

To thrive as a Contract Desktop Support specialist, you need solid knowledge of hardware troubleshooting, operating systems, and network fundamentals, often backed by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and software deployment platforms is typically required. Strong customer service, problem-solving abilities, and effective communication skills help you resolve issues efficiently and build trust with end-users. These skills ensure minimized downtime, high user satisfaction, and smooth daily operations in diverse organizational environments.

What are some common challenges faced by Contract Desktop Support professionals, and how can they best address them?

Contract Desktop Support professionals often encounter challenges such as quickly adapting to new IT environments, managing diverse hardware and software setups, and balancing multiple support requests. Success in this role requires strong troubleshooting skills, effective time management, and excellent communication to clearly explain technical issues to users. Building rapport with full-time staff and proactively familiarizing yourself with the organization's systems can help contract professionals integrate smoothly and provide high-quality support.

What is a Contract Desktop Support specialist?

A Contract Desktop Support specialist is an IT professional hired on a temporary or project basis to provide technical assistance to users within an organization. Their main responsibilities include installing, troubleshooting, and maintaining computer hardware, software, and peripheral devices. They resolve user issues either remotely or onsite, ensuring minimal disruption to business operations. These specialists may also assist with system upgrades, network connectivity, and security protocols as needed. As contract workers, they are typically employed for a set period or for specific projects rather than as full-time permanent staff.

What is the difference between Contract Desktop Support vs Help Desk Technician?

AspectContract Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentContract-based, on-site or remote, client sitesHelp desk, call centers, remote support
Employer & IndustryIT service providers, consulting firmsCorporate IT departments, MSPs
Common Search IntentContract Desktop Support vs Help Desk Technician

Contract Desktop Support and Help Desk Technician roles often overlap in certifications and work environments, but Contract Desktop Support typically involves short-term contracts providing on-site or remote technical assistance directly to clients. Help Desk Technicians usually work within a company's internal IT team, focusing on remote support and troubleshooting. Both roles require similar skills but differ mainly in employment type and scope of work.

What are the most commonly searched types of Desktop Support jobs in Buffalo, NY? The most popular types of Desktop Support jobs in Buffalo, NY are:
What are popular job titles related to Contract Desktop Support jobs in Buffalo, NY? For Contract Desktop Support jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Contract Desktop Support jobs in Buffalo, NY look for? The top searched job categories for Contract Desktop Support jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Contract Desktop Support jobs? Cities near Buffalo, NY with the most Contract Desktop Support job openings:
Contract Desktop Support jobs near you
Desktop Support Technician

Desktop Support Technician

Lighthouse Technology Services

Buffalo, NY • On-site

$28 - $33/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Lighthouse Technology Services is partnering with our client to fill their Desktop Support Technician position! This is a 6+ month contract opportunity and will be hybrid in Buffalo. This role will be a W2 employee of Lighthouse Technology Services. No C2C.
Position Overview:
The Desktop Support Technician will provide advanced onsite technical support and serve as a key escalation point for complex desktop, laptop, VPN, mobility, and application-related issues. This role will support senior-level executives and internal employees by troubleshooting incidents, coordinating with technical teams for remediation, and ensuring a high level of customer service and professionalism. The ideal candidate will be polished, technically confident, and experienced working within enterprise support environments.
What You'll Be Doing:

  • Respond to and resolve help desk escalations based on training and standard operating procedures
  • Take and manage escalated incident calls through ServiceNow
  • Troubleshoot and resolve technical incidents, including hardware, software, VPN, mobility, and application issues
  • Provide onsite desktop and laptop support for employees and senior executives
  • Perform systems maintenance activities such as patching, health checks, operating system updates, and validation of changes
  • Analyze and isolate technical issues while coordinating with technical teams for remediation efforts
  • Develop and maintain a working knowledge of diagnostic and troubleshooting tools
  • Complete work orders and assigned project tasks in accordance with operational standards
  • Monitor trends and tendencies related to recurring technical issues and assist with investigations
  • Communicate technical issues and updates clearly to management and end users
What You'll Need to Have:
  • Strong experience with troubleshooting desktop, laptop, VPN, mobility, and application-related issues
  • ServiceNow experience is required
  • Ability to provide polished, professional support to senior-level executives
  • Strong verbal and written communication skills with the ability to communicate technical concepts clearly
  • Experience handling escalated technical incidents and coordinating with multiple technology teams
  • Proven customer service and customer support skills
  • Strong onsite support experience in an enterprise environment
  • Experience identifying issue trends and assisting with investigations and remediation
  • Ability to prioritize and manage multiple work assignments effectively
  • Minimum 3 years of related technical support experience preferred; 5+ years strongly preferred
Preferred Qualifications:
  • Experience supporting enterprise environments and executive leadership teams
  • Associate degree in a technology-related field
  • Certifications or specialized technical training

Pay Range: $28-$33+/hr
Questions about any of our jobs? Email us at recruiting@lhtservices.com
View all of our open jobs here: jobs.lhtservices.com

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