ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Great Neck, NY (NOW HIRING)

Alpaca

IT Operations Specialist

Manhattan, NY · On-site +1

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: Be the "Go-to-Person- for IT helpdesk requests Diagnose and provide IT support ...

next page

Showing results 1-20

People also search for

All JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Great Neck, NY

Remote It Helpdesk information

See Great Neck, NY salary details

$13

$25

$36

How much do remote it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it helpdesk in Great Neck, NY is $25.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What cities near Great Neck, NY are hiring for Remote It Helpdesk jobs? Cities near Great Neck, NY with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you

Remote IT Helpdesk Specialist, 24/7 Support

DMI (Digital Management, Inc.)

Manhattan, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A technology management company is seeking a Customer Support Representative Specialist to provide 24/7 customer-centered IT support. This role involves logging and resolving user issues, monitoring incidents, and identifying trends for improvement. Strong skills in IT service desk operations and customer service are essential.

Applicants must be U.S. citizens and may require a Public Trust clearance. This position offers remote work opportunities.

#J-18808-Ljbffr

Apply