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Remote It Helpdesk Jobs in Rochester, NY (NOW HIRING)

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

Data Platform Engineer - Remote

Rochester, NY · On-site +1

$100K - $150K/yr

... Informatica, Fivetran, Openflow, or similar technologies * Profile and analyze source data from ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

New

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

... Informatica, Fivetran, Openflow, or similar technologies * Profile and analyze source data from ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

New

... Informatica, Fivetran, Openflow, or similar technologies * Profile and analyze source data from ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

New

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

Bachelor's degree in preferably Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

iOS Engineer -Remote

Geneseo, NY · Remote

$166K - $191K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

iOS Engineer -Remote

Rochester, NY · Remote

$166K - $191K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

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Remote It Helpdesk information

See Rochester, NY salary details

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How much do remote it helpdesk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Remote It Helpdesk jobs in Rochester, NY? For Remote It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote It Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Helpdesk jobs? Cities near Rochester, NY with the most Remote It Helpdesk job openings:
Infographic showing various Remote It Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Hospital Billing Coordinator

Hospital Billing Coordinator

Deloitte

Rochester, NY • Remote

$50K - $60K/yr

Other

Posted 27 days ago


Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

58th of 138 rated financial services


Job description

Epic Hospital Billing Coordinator

Position Summary

Join Deloitte's AI & Engineering practice to support hospital billing operations in a role focused on claim accuracy, timely reimbursement, and revenue cycle performance. As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and scheduled onsite time as needed.

Recruiting for this role ends on 08/01/2026.

Work you'll do

As an Epic Hospital Billing Coordinator on the AI & Engineering team, you will be responsible for supporting hospital billing activities that improve claim accuracy, reduce denials, and help clients optimize revenue cycle performance.

  • Review patient accounts, charge details, coding inputs, and supporting documentation for billing accuracy and completeness
  • Prepare and submit hospital claims to commercial, government, and other third-party payers in accordance with payer requirements
  • Validate claim data for demographics, insurance coverage, authorizations, provider information, modifiers, and coding-related elements; identify and correct claim edits, rejections, and billing errors before submission or rebilling
  • Work with coding, registration, authorization, clinical, and accounts receivable teams to resolve billing issues, prevent avoidable denials, and submit supporting documentation required by payer guidelines
  • Adhere to defined standard operating procedures and workflows while working in Epic Resolute Hospital Billing, claims clearinghouse systems, payer portals, and related tools; monitor work queues and reports, support complex claim resolution, and meet productivity and quality standards

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Qualifications

Required:

  • Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience
  • 1+ years of experience in hospital billing operations
  • Experience using Epic Resolute Hospital Billing
  • Experience working in claims clearinghouse systems
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience using Microsoft Word, Excel, and PowerPoint
  • Experience supporting clinical or healthcare business operations
  • Experience managing multiple projects or workstreams
  • Experience preparing and delivering technical demonstrations
  • Experience analyzing billing workflows, claim issues, or operational data

For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000 to $60,000 with overtime pay possible.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Epic Hospital Billing Coordinator

Position Summary

Join Deloitte's AI & Engineering practice to support hospital billing operations in a role focused on claim accuracy, timely reimbursement, and revenue cycle performance. As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and scheduled onsite time as needed.

Recruiting for this role ends on 08/01/2026.

Work you'll do

As an Epic Hospital Billing Coordinator on the AI & Engineering team, you will be responsible for supporting hospital billing activities that improve claim accuracy, reduce denials, and help clients optimize revenue cycle performance.

  • Review patient accounts, charge details, coding inputs, and supporting documentation for billing accuracy and completeness
  • Prepare and submit hospital claims to commercial, government, and other third-party payers in accordance with payer requirements
  • Validate claim data for demographics, insurance coverage, authorizations, provider information, modifiers, and coding-related elements; identify and correct claim edits, rejections, and billing errors before submission or rebilling
  • Work with coding, registration, authorization, clinical, and accounts receivable teams to resolve billing issues, prevent avoidable denials, and submit supporting documentation required by payer guidelines
  • Adhere to defined standard operating procedures and workflows while working in Epic Resolute Hospital Billing, claims clearinghouse systems, payer portals, and related tools; monitor work queues and reports, support complex claim resolution, and meet productivity and quality standards

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

The team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Qualifications

Required:

  • Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience
  • 1+ years of experience in hospital billing operations
  • Experience using Epic Resolute Hospital Billing
  • Experience working in claims clearinghouse systems
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Experience using Microsoft Word, Excel, and PowerPoint
  • Experience supporting clinical or healthcare business operations
  • Experience managing multiple projects or workstreams
  • Experience preparing and delivering technical demonstrations
  • Experience analyzing billing workflows, claim issues, or operational data

For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000 to $60,000 with overtime pay possible.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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