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Remote It Helpdesk Jobs in Rochester, NY (NOW HIRING)

Just Solutions

MSP - Tech Solutions Consultant

Fairport, NY · On-site +1

$50K - $100K/yr

Hybrid in-office/remote schedule * Ability to take charge of your earnings and have greater control ... helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

micro1 AI

Private Funds Attorney - Remote

Rochester, NY · Remote

$90 - $130/hr

Remote We are seeking seasoned Funds Attorneys for a part-time role at the forefront of legal AI ... This is an opportunity to work at the intersection of law and technology. * You will help define ...

Quora

iOS Engineer -Remote

Geneseo, NY · Remote

$61.63 - $88.47/hr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

Quora

iOS Engineer -Remote

Rochester, NY · Remote

$61.63 - $88.47/hr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Build new user-facing features and help drive the Poe product roadmap * Create tools and ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Rochester, NY

Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Remote It Helpdesk jobs in Rochester, NY? For Remote It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote It Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Helpdesk jobs? Cities near Rochester, NY with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

MSP - Tech Solutions Consultant

Just Solutions

Fairport, NY • On-site, Remote

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

At Just Solutions, Inc., our goal is to optimize how commercial clients navigate the online world and make it easier for businesses to serve their own customers. We're ready to grow, and we need an MSP - Tech Solutions Consultant to secure more business for our Fairport, NY team. With full-time, part-time, and contract positions available, this could either be a vibrant career or a great way to earn some additional income. Keep reading to learn more!

COMPENSATION:

MSP - Tech Solutions Consultant Perks:

  • Earning potential of $50,000 - $100,000 per year, depending on base pay, commission, and bonuses
  • New agreement commissions, 6-month retention bonuses, and annual/renewal bonuses to reward your long-term success
  • Hybrid in-office/remote schedule
  • Ability to take charge of your earnings and have greater control over your paycheck

Full-Time Benefits Package:

  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

YOUR CONTRIBUTIONS:

Full- and part-time shifts are available 8:00 am - 5:00 pm, Monday - Friday. Our MSP - Tech Solutions Consultant is a member of our sales and business development team, and you'll be responsible for reaching out to company leaders, learning about their technology needs, and explaining why we have the solutions they're looking for. You'll need to be highly communicative, strategic, and persuasive to succeed. Your day includes:

  • Proactively identifying and contacting small- to mid-sized businesses about their technology needs and deficiencies
  • Learning about clients' technological challenges and explaining how we can solve these issues
  • Demonstrating technological expertise, fostering trust with business leaders, and supporting ongoing client retention
  • Working with the technical team to onboard, retain, and impress clients

MUST-HAVES:

  • High levels of emotional intelligence with the ability to adjust your approach to fit the customer
  • Ability to clearly explain technology in simple terms, thoroughly answer questions, and explain how the solution aligns with the client's needs
  • Persistent yet respectful mentality with the ability to recognize when to push and when to back off
  • Strong consultation, networking, and business development skills
  • Strong desire to supplement your current income with a recurring revenue stream!

If you have broker, B2B sales, or commercial real estate experience, you could be the perfect fit!

JOIN US!

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

Hit "apply today" to become our full- or part-time MSP - Tech Solutions Consultant!


Must have the ability to pass a background check

Apply