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Remote Workforce Management Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

Manage credentials for the systems necessary for internal and external users. Identify trends and ... remote workforce, and an Employee Assistance Plan, just to name a few! If you feel this is the ...

W3Global Inc.

Chief Pilot Part 135 (Remote)

Lima, NY · On-site +1

$160K - $180K/yr

Lead, mentor, and support a geographically distributed pilot workforce in a remote operating ... Safety Management System (SMS). * Promote a culture of professionalism, accountability, and ...

A+ Consulting

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Workday Functional Consultant (Payrole & Core HCM)

Rochester, NY · Remote

$65 - $85/hr

... Management platform. The ideal candidate will serve as a subject matter expert across these modules ... This is a hybrid/remote position with occasional onsite support needed in Rochester, NY. Key ...

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All JobsWorkforce Management JobsRemote Workforce Management JobsRemote Workforce Management Jobs in Rochester, NY

Remote Workforce Management information

See Rochester, NY salary details

$24.7K

$75.4K

$159.8K

How much do remote workforce management jobs pay per year?

As of Jul 31, 2026, the average yearly pay for remote workforce management in Rochester, NY is $75,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Rochester, NY? The most popular types of Workforce Management jobs in Rochester, NY are:
What are popular job titles related to Remote Workforce Management jobs in Rochester, NY? For Remote Workforce Management jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Rochester, NY look for? The top searched job categories for Remote Workforce Management jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Workforce Management jobs? Cities near Rochester, NY with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $75,398 per year, or $36.2 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly

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