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Remote Workforce Management Jobs in Rochester, NY

Next Stop Travels

Travel Customer Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

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All JobsRemote Workforce Management JobsRemote Workforce Management Jobs in Rochester, NY

Remote Workforce Management information

See Rochester, NY salary details

$24.7K

$75.4K

$159.8K

How much do remote workforce management jobs pay per year?

As of Jun 23, 2026, the average yearly pay for remote workforce management in Rochester, NY is $75,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are popular job titles related to Remote Workforce Management jobs in Rochester, NY? For Remote Workforce Management jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Rochester, NY look for? The top searched job categories for Remote Workforce Management jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Workforce Management jobs? Cities near Rochester, NY with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Rochester, NY as of June 2026, with employment types broken down into 77% Full Time, 11% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $75,398 per year, or $36.2 per hour.
Customer Resolution Specialist

Customer Resolution Specialist

Kelly Services

Rochester, NY • On-site, Remote

$24/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a part time Customer Resolution Specialist  to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation:

  • $24.00 per hour
  • Saturday and Sunday 3-4 hours each day
  • Remote
  • Must be available for onsite training that will take place during weekdays.


What’s a typical day as a Customer Resolution Specialist? You’ll be:

  • Monitor Social Media platforms; including, Facebook, Twitter, LinkedIn, Pinterest, and Instagram
  • Manage high traffic promoted ads
  • Determine if response can be made on the public “wall” or needs to be taken offline to be handled
  • Respond to all postings from consumer within 24 hours
  • Log any reported Product Complaints or Adverse Events using the established protocol
  • Respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards.
  • Receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently.
  • Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.
     


This job might be an outstanding fit if you:

  • Have a High School Diploma (required); Associates degree or Bachelor degree  preferred.
  • Proficient and knowledgeable in Social Media; familiar with mainstream social channels
  • High level of proficiency managing multiple systems


What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Resolution Specialist today!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.