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Help Desk Associate Jobs in Rochester, NY (NOW HIRING)

Von Maur

NY CUSTOMER SERVICE COUNTER

Victor, NY · On-site

$16.50 - $18.50/hr

Customer Service Counter Associate As a Customer Service Counter Associate, you keep the store ... Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized ...

Phenom People

Customer Service Part Time

Webster, NY · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

ACI, Inc.

Office Admin

Pittsford, NY

$17 - $23.50/hr

Administrative help Handle phone calls Respond to emails Edit and clean up Word documents Client ... Qualifications Associate or Bachelors d egree (Business/Accounting preferred) English skills ...

ACI, Inc.

Office Admin

Pittsford, NY · On-site

$17 - $23.50/hr

The key elements of are: • Administrative help • Handle phone calls • Respond to emails • ... Qualifications • Associate or Bachelors d egree (Business/Accounting preferred) • English ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Rochester, NY

Help Desk Associate information

See Rochester, NY salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk associate in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk Associate jobs in Rochester, NY? For Help Desk Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Rochester, NY look for? The top searched job categories for Help Desk Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk Associate jobs? Cities near Rochester, NY with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,053 per year, or $21.2 per hour.

Hotel Front Desk Agent

Indus Hospitality Group, Inc

Victor, NY • On-site

$13.75 - $17.25/hr

Other

Re-posted 17 days ago

Job description

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.


Essential Duties and Responsibilities

  • Greet, register, and assign rooms to guests.
  • Answer telephone.
  • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Monitor room availability.
  • Block rooms.
  • Program wake-up calls.
  • Handle guest mail and messages.
  • Perform check-out services.
  • Open and close shifts making cash drops as necessary.
  • Maintain market stock and coffee area as needed.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Provide guests with directions and information regarding the local area.
  • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
  • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
  • Schedule shuttle runs for guests (hotels with shuttle only).
  • Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
  • Perform laundry duties as needed 
  • Maintain continental breakfast, including closing and cleaning of area.


Qualifications                          

  • One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age. 
  • The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
  • While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. 
  • The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.


We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.


Come grow with us at Indus Hospitality Group!