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Senior Help Desk Analyst Jobs in Rochester, NY (NOW HIRING)

Senior Finance Analyst

West Henrietta, NY ยท Hybrid

$82K - $102K/yr

JOB TITLE: Sr. Financial Analyst REPORTING TO: Commercial Finance Manager LOCATION: Rohnert Park ... Help & support Product Management with Yearly Pricing process and Price analytics. * Assist with ...

Middleware Admin

Rochester, NY ยท On-site

$51.75 - $68/hr

This senior-level role is responsible for operating, deploying, testing, configuring, monitoring ... help desk tickets. * Acts as the primary contact for the coordination and testing of middleware.

New

Summer Analysts work on case teams that range in size but typically include an expert, senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Summer Analysts work on case teams that range in size but typically include an expert, senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Summer Analysts work on case teams that range in size but typically include an expert, senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Summer Analysts work on case teams that range in size but typically include an expert, senior ... to help you succeed. Your internship will begin with an orientation program, which will introduce ...

Performs help desk services providing Telephone support for vital equipment and problem resolution ... Analyzes technical data, failure analysis reports, and original equipment manufacturing notices to ...

New

Responsible for supporting the Sr Global Supply Managers (GSM's) in the end-to-end supply chain ... Help develop write off strategy and write off estimates for finance. c. New product launch review ...

You will have opportunities to interact with senior consultants, academic and industry experts ... and resources to help you succeed. Your time at the firm will begin with a comprehensive ...

Analyst

Geneseo, NY ยท On-site

$112K/yr

You will have opportunities to interact with senior consultants, academic and industry experts ... and resources to help you succeed. Your time at the firm will begin with a comprehensive ...

You will have opportunities to interact with senior consultants, academic and industry experts ... and resources to help you succeed. Your time at the firm will begin with a comprehensive ...

Analyst

Rochester, NY ยท On-site

$112K/yr

You will have opportunities to interact with senior consultants, academic and industry experts ... and resources to help you succeed. Your time at the firm will begin with a comprehensive ...

Showing results 21-40

Senior Help Desk Analyst information

See Rochester, NY salary details

$53.1K

$109K

$141.5K

How much do senior help desk analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior help desk analyst in Rochester, NY is $109,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,800.00 and $136,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
What are the most commonly searched types of Help Desk Analyst jobs in Rochester, NY? The most popular types of Help Desk Analyst jobs in Rochester, NY are:
What are popular job titles related to Senior Help Desk Analyst jobs in Rochester, NY? For Senior Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Rochester, NY look for? The top searched job categories for Senior Help Desk Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Help Desk Analyst jobs? Cities near Rochester, NY with the most Senior Help Desk Analyst job openings:
Infographic showing various Senior Help Desk Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,046 per year, or $52.4 per hour.

Senior Finance Analyst

IDEX

West Henrietta, NY โ€ข Hybrid

$82K - $102K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago


Job description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

JOB TITLE: Sr. Financial Analyst

REPORTING TO: Commercial Finance Manager

LOCATION: Rohnert Park, CA

ITAR/EAR CRITERIA:

Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.

Who is IDEX Health & Science (IH&S)?

As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. One of business segments is called Life Science Optics and we are looking to add more talent to the team.

ESSENTIAL DUTIES:

This commercially focused position will collaborate across the IDEX Health & Science businesses, partnering with product management to profitably grow the business.

Responsibilities Include:

  • Product line analysis in collaboration with the Ops Finance, Engineering and Product Managers to identify opportunities to drive efficiencies and understand impacts of changing business conditions
  • Business partner & liaison with Product Management Leadership providing financial advice and guidance to achieve profitability targets.
    • Partner with broader IH&S team to deploy standard analytical tools and reporting to enable business partners to effectively manage the business.
    • Partners with the Life Cycle Innovation and New Product Innovation teams in developing financial analysis for business case justification and strategic investments.
    • Help & support Product Management with Yearly Pricing process and Price analytics.
  • Assist with forecasting and budgeting process
  • Assist month-end close and reporting activities as needed
  • Leads and/or participates in special projects and assignments.
  • Work with the broader Finance team across IH&S businesses to streamline reporting & processes

EDUCATION AND EXPERIENCE:

  • Bachelor's Degree in Finance or Accounting and/or business discipline
  • Minimum of three (3) years of Accounting or Finance experience, preferably in a manufacturing environment
  • Experience with ERP systems is required, JD Edwards preferred
  • Expert skills in Excel and SAP Web Intelligence; high proficiency in OneStream and other Microsoft Office Applications, Power BI preferred

INTERPERSONAL QUALIFICATIONS

  • Excellent analytical skills with a strong focus on accuracy and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work and contribute in a virtual team environment
  • Self-motivated, focused and able to identify needs and implement solutions with minimal supervision
  • Understanding of fundamental financial concepts, practices, and procedures

TOTAL REWARDS (May Vary by State)

While the full compensation range for this role is listed below, ouranticipated hiring range is $97,000-$110,000. This projected range is an estimate and will vary based on each candidate's experience and qualifications, so it is not a guaranteed offer amount. This position may also be eligible for a performance-based bonus plan.

Location:

This position is a hybrid role onsite minimum 2 days per week. Applicants should be located close enough to commute to an IH&S facility when needed.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefit-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:If you are an individual with a disability and require a reasonable accommodation to complete

any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $97,000.00 - $145,400.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.Artificial intelligence is not used to screen, assess or select applicants.

IDEX logo

About IDEX

Sourced by ZipRecruiter

IDEX Corporation is a global leader in fluid and metering technologies, providing a wide range of solutions for various industries. With a diverse portfolio of highly engineered products, IDEX serves customers in sectors such as healthcare, life sciences, food and beverage, water and wastewater, energy, and more. IDEX's innovative solutions help their customers optimize processes, enhance efficiency, and improve safety. IDEX's product offerings include precision fluid handling systems, pumps, valves, meters, dispensing equipment, and other specialty products. These technologies are designed to meet rigorous standards and deliver reliable performance in critical applications.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Lake Forest, IL, US

Year founded

1988

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